Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Sarthak Soni

Waterloo,ON

Summary

Hard-working perosn with experience in leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Overview

1
1
Certification

Work History

Supervisor

Amritsari Bites
01.2024 - 04.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Achieved results by working with staff to meet established targets.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.

Customer Sales Representative

LCBO
11.2023 - 12.2023
  • Responded to customer calls and emails to answer questions about products and services.
  • Increased customer satisfaction by addressing and resolving issues promptly and professionally.
  • Assisted call-in customers with questions and orders.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Recognized as a top performer within the sales team due to consistent achievements in meeting or exceeding targets month over month.
  • Enhanced the overall customer experience by providing personalized recommendations based on their preferences and needs.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Upsold additional products or services when appropriate, contributing to higher average transaction values per sale.
  • Managed high call volumes, prioritizing tasks effectively to maintain exceptional service levels for each interaction.
  • Streamlined internal processes for better efficiency in handling customer inquiries and order processing.

Line Cook, Server

Homestyle Cafe
11.2023 - 12.2023
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Prepared and cooked full course meals based on restaurant recipes and specifications.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Plated and presented all dishes to match established restaurant standards.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.

Education

Business Management - Business Management Studies (BMS)

Canadore College
North Bay, ON
04.2024

Bachelor of Arts - Journalism, Print

Galgotias University
10.2018

Skills

  • Time Management
  • Attention to Detail
  • Highly motivated
  • Cleaning and organization
  • Patience and resilience
  • Market awareness
  • Company policies
  • Cash Handling
  • Training and mentoring
  • Goal-Oriented
  • Staff Management
  • Employee Motivation
  • Complex Problem-Solving

Certification

Food Handler Certificate, 226742

Languages

English
Full Professional
Hindi
Native or Bilingual

Timeline

Supervisor

Amritsari Bites
01.2024 - 04.2024

Customer Sales Representative

LCBO
11.2023 - 12.2023

Line Cook, Server

Homestyle Cafe
11.2023 - 12.2023

Business Management - Business Management Studies (BMS)

Canadore College

Bachelor of Arts - Journalism, Print

Galgotias University

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Sarthak Soni