Sarthak Sharma

Delivered freelance services to clients.

• Partnered with travel and food bloggers to co-create engaging, authentic content, leading to increased brand visibility and audience engagement.
• Coordinated comprehensive travel arrangements for bloggers, including booking hotels, car rentals, and dining experiences, ensuring seamless and stress-free itineraries.
• Managed logistics for group travel and solo trips, including transportation scheduling, restaurant reservations, and on-the-ground support, guaranteeing smooth execution of the entire trip.
• Developed content strategies that aligned with bloggers' unique voices and target audiences, enhancing cross-promotion across social media platforms, blogs, and websites.

• Curated and organized exclusive experiences (e.g., food tours, destination stays) for bloggers, resulting in compelling content that resonated with followers and generated positive brand sentiment.
• Managed end-to-end content creation, from brainstorming and collaboration to SEO optimization and final distribution, ensuring content was impactful and aligned with overall marketing goals.
• Negotiated brand partnerships, including offering incentives such as discounts or exclusive access, which contributed to increased content reach and influencer-driven traffic.
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• Communicating with clients and franchise partners with a “How can I help you” attitude
• Selling the magic of1-800-GOT-JUNK
• By explaining how we can make junk disappear with just a point of a finger
• Identifying sales and referral opportunities
• Excellent attention to detail and multi-tasking ability
• Identify customer concerns, stated or unstated, by asking open-ended and closed questions
• Maintain a high level of world class customer service/professionalism to a wide range of customers
• Navigate through multiple computer applications with speed and accuracy
• Provide troubleshooting, account, and billing assistance to internal/external customers
• Setting up, rescheduling, and cancelling appointments
• Adaptive to customer communication style (Customer Focused Selling) and tailor Sales solutions accordingly and closing
• Achievements
• Build exceptional client experiences
• Exceeding sales target in the first month of employment by serving more than250 clients

• Working on a Chairish Panel
• Helping buyers and sellers and resolving their pre- and post-delivery queries through inbound and outbound calls and emails
• Resolving an average of4-5 tickets per hour including emails and phone calls
• Handling multiple queries includes, assisting customers with placement of orders, refunds, and cancellations
• Advising the customers about the products and helping them in choosing the best as per their needs

• Attending customers in an efficient, proactive manner ensuring availability of store products for customers
• Ensuring smooth sales and transactions
• Advising the customers about the products and helping them in choosing the best as per their needs
• Ensuring customer satisfaction
• Operating cash registers
• Keeping stores and sales floor stocked

Handling multiple tasks in one go is always a thing. However I do love challenges and in order to achieve goals , I was playing a role in making Travel arrangements, coordinating with the business such as Hotels and Travel Companies and Working with sales team to bring more clients.

• Provided all required information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Cultivated relationships with clients to increase retention rates.
• Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
• Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.

• Completed logistic marketing (cold calling)
• Completed logistics operations (cargo handling, shipment procedure, billing, warehouse operations)
• Client Handling