Sarthak Rana
Scarborough,Ontario
Summary
As a graduate with a Bachelor of Information Technology (Honors), I bring a combination of solid academic knowledge and practical IT experience. My education has equipped me with a thorough understanding of diverse IT concepts, while my hands-on experience in technical support and IT infrastructure management has refined my skills in troubleshooting, client interaction, and documentation. This blend of theoretical knowledge and real-world application makes me a well-rounded candidate for the IT Solution Specialist role, proficient in delivering effective IT solutions and resolving complex technical challenges.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Numeris Canada
10.2021 - 09.2022
- Streamlined call center processes for improved efficiency and reduced wait times.
- Educate clients on Numeris’ advanced media measurement solutions, including the breadth (coverage of all behaviors and platforms) and depth (granular metrics stability) of media consumption tracking. Assist clients in understanding how these solutions can help in analyzing media consumption patterns.
- Provide technical assistance to clients using Numeris’ media measurement tools. Help them navigate and understand various platforms and devices, ensuring they can effectively utilize the provided data for media analysis.
- Assist clients in interpreting complex media measurement data, ensuring they can extract meaningful insights about audience behaviors and trends across different media channels.
- Gather client feedback on the effectiveness of Numeris’ measurement solutions, and relay this information to the product development and analytics teams for continuous improvement of services.
Student Researcher
WIMTACH Centennial College
06.2021 - 09.2021
- Utilize Python for the development and maintenance of software applications, design efficient algorithms, and perform debugging to ensure software reliability.
- Engage in the design and implementation of responsive web pages using HTML, CSS, and JavaScript, and maintain website content, ensuring cross-platform compatibility.
- Conduct comprehensive literature reviews, assist in data collection and analysis using statistical tools, and effectively communicate research findings through reports and presentations.
- Actively participate in team meetings, contribute to project planning, and maintain effective communication with team members and supervisors.
- Document all phases of research and development activities and prepare detailed reports and documentation to support research findings and technical processes.
Education
Bachelor of Information Technology - Computer And Communication Networks
Centennial College
Scarborough, ON04.2023
Skills
- Comprehensive Technical Expertise: Proficient in software, hardware, network, and server troubleshooting Skilled in Microsoft Windows, VMWARE, Hyper-V, and network hardware (routers, switches, firewalls)
- Customer Service and Consultation: Strong in customer service, effective at client interaction and issue resolution
- Documentation and Reporting: Adept at creating technical documentation and maintaining IT build books Proficient in daily task and activity reporting
- Analytical Problem-Solving: Demonstrated ability to logically think and solve problems, skilled in identifying issues across network, application, server, and client layers
- Communication and Collaboration: Excellent in both written and oral communication in English Proven teamwork and collaborative skills
Other and personal projects
- Enterprise Network Implementation Project:"Led a team in a capstone project to design and implement an enterprise-level network solution. We focused on setting up and troubleshooting a comprehensive network infrastructure, incorporating server configurations and security protocols. This project enhanced my leadership skills and technical proficiency in network management, directly aligning with the IT Solution Specialist role."
- Cybersecurity Enhancement Initiative:"Managed a project focused on enhancing cybersecurity measures for a simulated small business environment. My team and I developed and implemented advanced security protocols and conducted vulnerability assessments. This experience provided me with a deep understanding of IT security challenges and solutions, crucial for an IT Solution Specialist."
- Cloud-Based Infrastructure Optimization Project:"Spearheaded a team project to optimize a cloud-based IT infrastructure for a simulated organization. This involved deploying and managing virtual servers using technologies like VMWARE and Hyper-V, ensuring efficient resource utilization and robust scalability. The project sharpened my skills in cloud computing and virtualization, critical competencies for an IT Solution Specialist role."
Certification
Microsoft Certified: Azure Fundamentals
Timeline
Customer Service Representative
Numeris Canada
10.2021 - 09.2022
Student Researcher
WIMTACH Centennial College
06.2021 - 09.2021
Bachelor of Information Technology - Computer And Communication Networks
Centennial College
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