Sarthak Patel
Scarborough,Canada
Summary
Customer service experience for over 5 years.Ability to work in a high paced environment with attention to details.Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Overview
9
9
years of professional experience
Work History
Sales associate
Shell gas station
Scarborough, Canada
12.2021 - Current
- My task is to solve the queries of the customers
- Deal with the customers over phone
- Price items using stamp
- Obtain items for customers from shelf or stock room
- Maintain the warehouse stock
- Order merchandises as per the requirement, use the barcode scanning document to track the incoming stock, verify pricing, etc
- Check for the safety around the pump area when customer filling the gas, and also have to make sure the nozzle of the gas pump does not have any wear and tear
- Ensure a clean and welcoming environment is maintained to promote store image
- Performing store opening/ closing /reporting duties as appropriate for shift being handled
- Perform cash-in/ cash-out procedures verifying the shift opening balance and accounting for all shift incomes and expenditures and promptly process all the necessary paperwork
Floor Assistant and Cashier
Panchvati supermarket
Toronto, Ontario
09.2021 - 09.2022
- Maintained orderly appearance of aisles by removing misplaced items and organizing them back onto shelves.
- Monitored security cameras throughout the store for suspicious activity.
- Restocked shelves as needed to maintain adequate supply levels throughout the day.
Customer Support Executive
U-Haul
Scarborough, Canada
11.2020 - 11.2021
- Assist customers with booking appropriate vehicles in accordance with their requirements
- Perform level-1 inspection of the truck before hand-over to customer to ensure safe operation
- Assist customers in returning the vehicle by doing necessary documentation and vehicle inspection for abnormalities
- Provide in detail information about our products and services to customer queries over the phone
Application Support Engineer
Wipro Ltd.
Gujarat, India
06.2018 - 08.2020
- Provide technical assistance to Government officials in using web-based applications for the purposes of Goods and Services Tax (GST), and Central Excise and Service Tax
- Troubleshoot technical queries by clearing home drive files, cache, cookies, and history or by escalating it to a higher authority
Software Support Executive
Advance Diversify
Gujarat, India
09.2015 - 04.2018
- Provide technical support to clients for queries related to the software of fleet tracking devices
- Ensuring full cycle service to customers including procuring devices, installations, set-up, initial training, as well as after sales technical support
Education
Bachelor - Computer Science Engineering
Gujarat Technological University
Gujarat, India05.2015
Skills
- Technical aptitude
- Effective communication
- Team leadership and management
- Planning and execution
- C
- SQL
- Cashier
- Upselling
- Promotional support
- Retail loss prevention
- B2B sales and customer service
- Point of sale operation
- Cash handling accuracy
- Positive and professional
- Sales trends
- Store opening and closing
- Relationship selling
- Product sales
- Money handling
- Brand promotion
- Goal tracking
- Exceptional customer service
- Task prioritization
- Product promotions
- Inventory tracking
- Self-checkout assistance
- Prospecting and telemarketing
- Financial records analysis
- Contact follow-up
- Listening skills
- Strategic planning
- Superb time management
Certificationsandachievements
C++ certified through FOSS conducted by IIT Bombay.
Coreskills
Technical aptitude, Effective communication, Team leadership and management, Planning and execution, C, C++, .NET, SQL
Timeline
Sales associate
Shell gas station
12.2021 - Current
Floor Assistant and Cashier
Panchvati supermarket
09.2021 - 09.2022
Customer Support Executive
U-Haul
11.2020 - 11.2021
Application Support Engineer
Wipro Ltd.
06.2018 - 08.2020
Software Support Executive
Advance Diversify
09.2015 - 04.2018
Bachelor - Computer Science Engineering
Gujarat Technological University