SARTHAK JAIN
Mississauga,ON
Summary
Microsoft certified Solutions Architect with 3+ years of experience in strategizing, designing, and deploying innovative and complete end to end cloud solutions and support for multiple client accounts. Individual with critical thinking, problem solving and high-level understanding of Microsoft Azure and Google Cloud Services
Overview
6
6
years of professional experience
Work History
Solutions Architect
Applications On Networks Inc
01.2021 - Current
- Led cloud infrastructure projects for clients, providing end-to-end consultation, architecture design, and implementation using Azure.
- Utilized Terraform to create Infrastructure as Code (IaC) templates, automating resource provisioning
- Collaborated with client development teams to establish robust CI/CD pipelines using Git, GitHub Actions, and Azure DevOps
- Designed and implemented Azure Network Architectures for multiple clients, ensuring high availability, fault tolerance, and optimal performance.
- Authored complete communications for change, incident and problem management.
- Evaluated system designs and recommended methods to improve performance, security and functionality.
- Worked with developers to integrate resources within projects using Azure and Azure DevOps.
- Spearheaded and led major network installation and upgrade projects.
- Researched and recommended network products, services, protocols for network development.
- Learned and utilized Top Desk for PSA
- Managed and maintained client hardware and software infrastructure according to best practices.
- Played a key role in cloud migration projects, successfully transitioning on-premises workloads to Azure,GCP, and private cloud environments.
- Provided technical guidance to cross-functional teams, enhancing their understanding of various technologies
- Developed IT Documentation for client environments
- Administered support for Microsoft Azure, Azure networks, Office 365, Exchange Online, Sharepoint
- Used Nito to monitor, manage and investigate servers, workstations, and other network peripheral devices
- Reduced customer support tickets by up to 30% by automating routine network administration tasks using scripting and automation tools such as, PowerShell, CMD, and Azure Automation.
TECHNICAL SUPPORT ANALYST
SUPRAITS
09.2018 - 11.2019
- Planned, and conducted multiple types of server migrations like P2V, V2V, or P2P.
- Diagnosed network problems involving combination of hardware and software troubleshooting
- Administered support for multiple client accounts and escalated according to SLA's
- Developed and managed deployed group policies based on client requirements
- Collaborated with the engineering team to perform a company account's domain migration using ADMT
- Worked with MDT tools for streamlining deployments
- Worked with ConnectWise Business Management Software for helpdesk ticketing, billing, inventory, timesheets, and expense tracking system
- Configured and supported various VPN client software
- Configured and managed backups using different tools
- Created procedure manuals for streamlining business processes.
- Experience with SolarWinds tools for asset management
- Maintained and Resolved issues for VM's hosted on Hyper-V and VMWare
TECHNICAL SUPPORT SPECIALIST
Kohl And Frisch
01.2018 - 05.2018
- Resolved L1 and L2 technical issues using DameWare Remote Support and multiple tools for security, server management
- Worked with engineering team to build infrastructure on Vmware host
- Diagnosed and resolved multiple hardware, software and network devices across all company locations
- Organized and maintained inventory of all IT infrastructure
- Worked with engineering teams to provide post change support for multiple projects
- Managed network devices like Voip phones, printers and other peripherals
Education
Advanced Diploma - SOFTWARE DEVELOPMENT AND NETWORK ENGINEERING
SHERIDAN COLLEGE
Oakville, ON01.2020
Skills
- Microsoft Azure, Office 365
- Network Infrastructure Support
- Solutions Deployment
- Network Security
- Cybersecurity
- Azure DevOps
- Git and GitHub Actions
- VMware Experience
- Hyper-V Experience
- Virtual and Cloud Technologies
Certifications
Azure Fundamentals, Azure Administrator Associate
Microsoft • 2022
Azure Solutions Architect
Microsoft • 2023
Timeline
Solutions Architect
Applications On Networks Inc
01.2021 - Current
TECHNICAL SUPPORT ANALYST
SUPRAITS
09.2018 - 11.2019
TECHNICAL SUPPORT SPECIALIST
Kohl And Frisch
01.2018 - 05.2018
Advanced Diploma - SOFTWARE DEVELOPMENT AND NETWORK ENGINEERING
SHERIDAN COLLEGE