Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

Sarthak Gupta

Moncton,NB

Summary

Highly motivated and goal-driven administrative and customer service specialist skilled in collecting, monitoring, and studying data to analyze. Tech-savvy in use of spreadsheets, accounting and financial management software.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Associate

Tech Mahindra
04.2024 - 08.2024
  • Worked for Rogers, which is the biggest telecom company in Canada by solving customer issues
  • Increased customer service and satisfaction, promptly addressing and solving technical issues
  • Managed high workload with ease using problem-solving abilities and in minimum time.

Administrative Assistant

NCUI
11.2021 - 10.2022
  • Collaborated with 41 project teams across India and implemented strategies for efficiently working cooperatives nationwide
  • Responsibilities included monitoring of projects, financial support, and HR operations
  • Prepare meeting minutes, Manage training and develop teams
  • Prepare monthly/annual reports, payroll, bills, proposal forms and data entry.

Assistant Coordinator

Ubantu Foundation
10.2019 - 10.2021
  • Assisting the Director in analyzing data and writing evaluation reports for the foundation
  • Plan, develop and implemented strategies for the growth of Self-help groups and rural entrepreneurs
  • Prepared informational spreadsheets, reports, and financial models
  • Conducted marketing research, resulting in 50 strong leads.

Process Associate

Capgemini Technology Services
04.2018 - 02.2019
  • Handled US Insurance Service Centre for both providers (B2B) and members (B2C), with 13 US insurance companies
  • Was involved with Team's Analytics and Reports
  • Offered friendly and efficient service to customers, handled challenging situations with soft skills and problem-solving techniques
  • Demonstrated respect, and friendliness while maintaining energy and enthusiasm in a fast-paced environment.

Education

Associate - Financial Technology

Conestoga College
Kitchener, ON
12.2023

Bachelor's - Computer Applications

IP University
Delhi, India
06.2015

Skills

  • Administration & Data analytics
  • MS Office, payroll, Google forms
  • Customer Service
  • Excellent communication and soft skills
  • Critical thinking & Problem solving

Websites

Certification

  • Digital Marketing - 08/2019 to 02/2020
  • Social Media Marketing
  • Search engine optimization
  • Data AnalyticsGoogle Ads, Campaigns
  • Import/Export Procedures - 06/2019 to 07/2019
  • Global trade
  • Inco terms
  • Bullion trade

Languages

English
Full Professional

Timeline

Associate

Tech Mahindra
04.2024 - 08.2024

Administrative Assistant

NCUI
11.2021 - 10.2022

Assistant Coordinator

Ubantu Foundation
10.2019 - 10.2021

Process Associate

Capgemini Technology Services
04.2018 - 02.2019

Associate - Financial Technology

Conestoga College

Bachelor's - Computer Applications

IP University

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Sarthak Gupta