Honey Parekh
Hinton,AB
Summary
Dynamic leader with a proven track record at Walmart, enhancing customer satisfaction and loyalty, and boosting NPS by 150%. Skilled in problem-solving and time management, I excel in fostering teamwork and implementing effective solutions. My customer-focused approach and ability to manage priorities have consistently driven positive outcomes and improved service delivery.
Overview
4
4
years of professional experience
Work History
Customer Service Manager
Walmart
01.2024 - 07.2024
- Resolved customer complaints while prioritizing customer satisfaction and loyalty and retaining store's NPS by 150%.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of 30 customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Food Service Worker
Booster Juice
10.2023 - 02.2024
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers and helped in uplifting the store's revenue by a huge margin.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Food Service Attandant
Dairy Queen Grill & Chill
03.2023 - 10.2023
- Increased positive feedback from customers through attentive listening and prompt resolution of complaints or concerns.
- Contributed to the establishment''s positive reputation through consistent delivery of exceptional service quality.
- Promoted special menu items to customers, increasing sales revenue for targeted dishes or beverages.
- Complied with all federal and state regulations regarding food safety and waste disposal.
Passenger Service Executive
Bird Worldwide Flight Services
08.2020 - 01.2021
- Mentored new hires on company policies and procedures, ensuring quick integration into the team environment.
- Collaborated with cross-functional teams to ensure seamless service delivery to clients.
- Streamlined service processes for improved efficiency and reduced response times.
- Aligned department goals with organization-wide objectives, driving strategic initiatives forward while maintaining exceptional levels of customer satisfaction.
Education
Bachelor of Commerce - Business Accountancy
Veer Narmad South Gujarat University
Gujarat, India04-2020
Skills
- Customer Service
- Problem-Solving
- Customer-focused
- Time Management
- Work Prioritization
Languages
English
Full Professional
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Timeline
Customer Service Manager
Walmart
01.2024 - 07.2024
Food Service Worker
Booster Juice
10.2023 - 02.2024
Food Service Attandant
Dairy Queen Grill & Chill
03.2023 - 10.2023
Passenger Service Executive
Bird Worldwide Flight Services
08.2020 - 01.2021
Bachelor of Commerce - Business Accountancy
Veer Narmad South Gujarat University
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