Summary
Overview
Work History
Education
Skills
Languages
Timeline
BusinessAnalyst
SARTAJ SHOKAR

SARTAJ SHOKAR

Fresno

Summary

Motivated IT Support Associate candidate and current student with a 3.5 GPA, bringing a strong foundation in technical troubleshooting, customer service, and system management. Experienced in face-to-face support, POS/database systems, and process documentation through roles as a General Manager, Server, and Tutor/Front Desk Associate. Skilled at explaining complex concepts in simple terms, resolving issues quickly, and collaborating across teams in fast-paced environments. Proven ability to balance technical knowledge, problem-solving, and customer satisfaction, with a strong drive to grow within the IT field.

Overview

5
5
years of professional experience

Work History

General Manager

Mountain Mike's Pizza
10.2022 - 12.2024
  • Oversaw daily operations of the restaurant, including staff scheduling, payroll, and customer service, demonstrating organizational and leadership skills.
  • Managed POS and ordering systems, troubleshooting technical issues and ensuring smooth operation of front- and back-end processes.
  • Provided direct, face-to-face support to staff and customers, resolving complaints and questions with professionalism and empathy.
  • Trained and supervised employees on company processes and technology tools, similar to onboarding and supporting end-users in IT environments.
  • Monitored inventory and supply chain systems, using data tracking and reporting tools to maintain accuracy and efficiency.

Server

Mehfil Indian Bistro
01.2021 - 08.2021
  • Delivered face to face customer service by greeting guests, taking orders, and ensuring a positive dining experience building strong interpersonal and client support skills.
  • Used POS (Point of Sale) systems to enter orders, process payments, and handle transactions accurately, demonstrating comfort with technology and attention to detail.
  • Troubleshot and resolved customer concerns quickly, escalating complex issues to management when necessary, similar to IT support escalation.
  • Communicated effectively with diverse customers and staff, ensuring smooth service and clear information exchange (transferable to explaining technical solutions).
  • Followed strict hygiene, safety, and service protocols, showing ability to adhere to established procedures and standards.
  • Worked collaboratively with kitchen staff and management to ensure timely and accurate order delivery, reflecting teamwork skills essential in IT support environments.

Tutor

Kumon Math And Reading Center
09.2019 - 02.2020
  • Provided face-to-face support to students and parents, answering questions, addressing concerns, and ensuring a positive learning environment.
  • Tutored children in math and reading, breaking down complex concepts into simple, easy to understand steps developing strong communication and problem-solving skills.
  • Managed front desk responsibilities, including greeting families, scheduling sessions, maintaining accurate student records, and updating databases.
  • Introduced new students and parents to the Kumon program, walking them through processes and system tools during orientation.
  • Troubleshot minor technical and operational issues (worksheets, learning tools, printers, and scheduling systems), escalating to supervisors when necessary.
  • Followed structured processes and checklists to ensure compliance with Kumon standards, mirroring IT documentation and workflow practices.
  • Collaborated with staff members to balance tutoring responsibilities with administrative duties in a fast-paced, high-traffic learning center.

Education

Associate in Arts (A.A.) - Business Administration in Information Systems

Clovis Community College
Fresno, CA
12-2024

Skills

  • Computer Skills (Excel, Java, C, Word)
  • Communication
  • Multi-tasking
  • Organizational
  • Leadership experience
  • Flexibility
  • Attention to Detail
  • Problem Solving
  • Network troubleshooting
  • Technical support
  • User training
  • Application installations

Languages

Hindi
Professional Working
Punjabi
Native or Bilingual
Urdu
Professional Working

Timeline

General Manager

Mountain Mike's Pizza
10.2022 - 12.2024

Server

Mehfil Indian Bistro
01.2021 - 08.2021

Tutor

Kumon Math And Reading Center
09.2019 - 02.2020

Associate in Arts (A.A.) - Business Administration in Information Systems

Clovis Community College

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