SARTAJ SHOKAR
Fresno
Summary
Motivated IT Support Associate candidate and current student with a 3.5 GPA, bringing a strong foundation in technical troubleshooting, customer service, and system management. Experienced in face-to-face support, POS/database systems, and process documentation through roles as a General Manager, Server, and Tutor/Front Desk Associate. Skilled at explaining complex concepts in simple terms, resolving issues quickly, and collaborating across teams in fast-paced environments. Proven ability to balance technical knowledge, problem-solving, and customer satisfaction, with a strong drive to grow within the IT field.
Overview
5
5
years of professional experience
Work History
General Manager
Mountain Mike's Pizza
Fresno, CA
10.2022 - 12.2024
- Oversaw daily operations of the restaurant, including staff scheduling, payroll, and customer service, demonstrating organizational and leadership skills.
- Managed POS and ordering systems, troubleshooting technical issues and ensuring smooth operation of front- and back-end processes.
- Provided direct, face-to-face support to staff and customers, resolving complaints and questions with professionalism and empathy.
- Trained and supervised employees on company processes and technology tools, similar to onboarding and supporting end-users in IT environments.
- Monitored inventory and supply chain systems, using data tracking and reporting tools to maintain accuracy and efficiency.
Server
Mehfil Indian Bistro
Truckee
01.2021 - 08.2021
- Delivered face to face customer service by greeting guests, taking orders, and ensuring a positive dining experience building strong interpersonal and client support skills.
- Used POS (Point of Sale) systems to enter orders, process payments, and handle transactions accurately, demonstrating comfort with technology and attention to detail.
- Troubleshot and resolved customer concerns quickly, escalating complex issues to management when necessary, similar to IT support escalation.
- Communicated effectively with diverse customers and staff, ensuring smooth service and clear information exchange (transferable to explaining technical solutions).
- Followed strict hygiene, safety, and service protocols, showing ability to adhere to established procedures and standards.
- Worked collaboratively with kitchen staff and management to ensure timely and accurate order delivery, reflecting teamwork skills essential in IT support environments.
Tutor
Kumon Math And Reading Center
Fresno, CA
09.2019 - 02.2020
- Provided face-to-face support to students and parents, answering questions, addressing concerns, and ensuring a positive learning environment.
- Tutored children in math and reading, breaking down complex concepts into simple, easy to understand steps developing strong communication and problem-solving skills.
- Managed front desk responsibilities, including greeting families, scheduling sessions, maintaining accurate student records, and updating databases.
- Introduced new students and parents to the Kumon program, walking them through processes and system tools during orientation.
- Troubleshot minor technical and operational issues (worksheets, learning tools, printers, and scheduling systems), escalating to supervisors when necessary.
- Followed structured processes and checklists to ensure compliance with Kumon standards, mirroring IT documentation and workflow practices.
- Collaborated with staff members to balance tutoring responsibilities with administrative duties in a fast-paced, high-traffic learning center.
Education
Associate in Arts (A.A.) - Business Administration in Information Systems
Clovis Community College
Fresno, CA12-2024
Skills
- Computer Skills (Excel, Java, C, Word)
- Communication
- Multi-tasking
- Organizational
- Leadership experience
- Flexibility
- Attention to Detail
- Problem Solving
- Network troubleshooting
- Technical support
- User training
- Application installations
Languages
Hindi
Professional Working
Punjabi
Native or Bilingual
Urdu
Professional Working
Timeline
General Manager
Mountain Mike's Pizza
10.2022 - 12.2024
Server
Mehfil Indian Bistro
01.2021 - 08.2021
Tutor
Kumon Math And Reading Center
09.2019 - 02.2020
Associate in Arts (A.A.) - Business Administration in Information Systems
Clovis Community College