SARTAJ S.
Gander,NL
Summary
Experienced professional with 8+ years of customer service expertise. Demonstrates a strong track record in leading and supporting teams to achieve organizational goals. Proven problem-solving, communication, and conflict resolution skills. Flexible approach to dynamic environments. Known for reliability and a results-driven mindset. Consistently fosters a collaborative atmosphere to meet and exceed expectations.
Overview
9
9
years of professional experience
Work History
Lead Customer Service Representative
Esso Gas Station
04.2024 - Current
- Managed a team of customer service representatives, consistently achieving performance targets and goals.
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
CUSTOMER SERVICE MANAGER
WALMART INC.
01.2022 - 03.2024
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Followed through with client requests to resolve problems.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Customer Service Manager
MEDICINE HUT AND CO.
01.2016 - 12.2021
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Facilitated smooth collaboration between departments through clear communication channels.
- Developed and implemented strategies to maximize customer satisfaction.
Education
INSURANCE AND FINANCIAL ADVISORY - Investment advisory, Banking and investment analyst, Portfolio Management, Client specialist
INSTITUTE TEC CART
Montreal, QC07-2023
Skills
- Database maintenance
- CRM software knowledge
- MS office applications
- Account management
- Data-Driven risk specialist
- Multitasking and organization
Languages
English
Hindi
Punjabi
Urdu
Gujarati
Timeline
Lead Customer Service Representative
Esso Gas Station
04.2024 - Current
CUSTOMER SERVICE MANAGER
WALMART INC.
01.2022 - 03.2024
Customer Service Manager
MEDICINE HUT AND CO.
01.2016 - 12.2021
INSURANCE AND FINANCIAL ADVISORY - Investment advisory, Banking and investment analyst, Portfolio Management, Client specialist
INSTITUTE TEC CART
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