Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Sarrah Jeane Rosas

Calgary,AB

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

10
10
years of professional experience

Work History

ASSOCIATE TRAVEL COUNSELLOR

GB Travel Canada Inc.
Calgary, Alberta, Canada
12.2022 - Current
  • Providing travel advice and recommendations to clients, including information on destinations, transportation, and lodging options
  • Booking travel arrangements, such as flights, hotels, and rental cars, on behalf of clients
  • Providing exceptional customer service and resolving any issues or concerns that arise during the travel booking process or while clients are on their trips
  • Keeping up-to-date with industry trends and changes in travel regulations
  • Continuously developing professional skills and knowledge through ongoing training and education opportunities.

EXECUTIVE ASSISTANT

Dapitan Capital Holdings Inc
Taguig City, Metro Manila, Philippines
12.2018 - 09.2022
  • Provide administrative support to executives, including managing calendars, scheduling appointments, and arranging travel
  • Maintain and organize files and records, including confidential information
  • Serve as a liaison between executives and other departments within the organization
  • Monitor and respond to emails and phone calls
  • Assist with administrative tasks such as filing and data entry
  • Assist with the organization of company events and meetings
  • Manage expense reports and budgets, ensuring accuracy and compliance with company policies
  • Coordinate and manage communication between executives, and clients both internally and externally.

BACK OFFICE SUPPORT

Amaysim Philippines
Taguig City, Metro Manila, Philippines
05.2018 - 11.2018
  • Manage and update customer account information, including billing and payment details
  • Respond to customer inquiries and issues related to their utility accounts via phone, email, or chat
  • Assist with the processing of utility bills and payments, including verifying accuracy and resolving discrepancies
  • Coordinate with other departments or external vendors as needed to resolve customer issues or complete account-related tasks
  • Maintain accurate records and documentation of customer interactions, transactions, and account details
  • Collaborating with other team members to achieve business goals and objectives
  • Stay up-to-date on industry regulations and best practices related to utility account management and customer service.

PROCESS ASSOCIATE

Interglobe Technologies
Mandaluyong City, Metro Manila, Philippines
02.2016 - 04.2018
  • Handle inbound and outbound calls related to hotel reservations, queries, and complaints
  • Provide excellent customer service by addressing customer needs and concerns professionally and promptly
  • Process new reservations and cancellations, modify existing reservations, and provide accurate information on hotel and travel policies
  • Follow established procedures and guidelines to resolve customer issues effectively and efficiently
  • Identify opportunities to improve customer satisfaction and process efficiency, and provide suggestions to management.

CUSTOMER SERVICE REPRESENTATIVE

Teleperfomance
Makati City, Metro Manila, Philippines
04.2014 - 02.2016
  • Responding to customer inquiries via phone about travel bookings, flight schedules, hotel accommodations, and other travel-related information
  • Providing excellent customer service by addressing customer concerns, resolving issues, and ensuring customer satisfaction
  • Assisting customers with cancellations, changes, and refunds in accordance with company policies and procedures
  • Follow established procedures and guidelines to resolve customer issues effectively and efficiently
  • Meeting performance metrics related to customer satisfaction, response time, and adherence targets.

Education

High School -

Pateros National High School
03-2007

Skills

  • Ability to manage time and prioritize tasks effectively
  • Ability to work independently and as part of a team
  • Strong organizational skills
  • Excellent written and verbal communication abilities
  • Active listening and problem-solving abilities
  • Ability to multi-task and manage time effectively
  • Ability to work under pressure and meet deadlines
  • Analytical and problem-solving skills
  • Willingness to learn and adapt to new situations and technologies
  • Attention to detail and accuracy in recording information
  • Knowledge of office management and administrative procedures
  • Proficiency in relevant computer software and tools
  • Knowledge of customer service best practices
  • Teamwork and Collaboration
  • Problem-Solving
  • Microsoft Office
  • Team Management

Accomplishments

  • Most Productive Award CSR 2018
  • Top Agent Award for CSR 2014

Timeline

ASSOCIATE TRAVEL COUNSELLOR

GB Travel Canada Inc.
12.2022 - Current

EXECUTIVE ASSISTANT

Dapitan Capital Holdings Inc
12.2018 - 09.2022

BACK OFFICE SUPPORT

Amaysim Philippines
05.2018 - 11.2018

PROCESS ASSOCIATE

Interglobe Technologies
02.2016 - 04.2018

CUSTOMER SERVICE REPRESENTATIVE

Teleperfomance
04.2014 - 02.2016

High School -

Pateros National High School

Similar Profiles

CREATE PROFILE
Sarrah Jeane Rosas