Sarpreet Kaur
Brampton,ON
Summary
Dynamic sales professional with a proven track record at Nordia Inc., excelling in strategic sales and customer relationship management. Adept at training teams and analyzing performance to drive revenue growth. Recognized for building trust with clients and implementing effective sales strategies that enhance customer satisfaction and optimize results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales
Nordia Inc.
Toronto, Ontario
05.2024 - Current
- Developed and implemented sales strategies to increase group sales revenue.
- Utilized sales tools like Oneview, Ordermax, Singleview, Agent Suite, Bell Learning Center, Onesource, and processes to promote effective sales initiatives.
- Enable you to build a bond of trust with every customer with empathy, assertiveness, and mastery of sales techniques.
- During inbound calls, it is ensured that customers make the most of the offers available. Response to requests for TV, Internet, and cell phone products and services.
- Pinpoint needs, identifies sales opportunities, and builds solutions tailored to each customer's situation.
- Contribution to the team's success in a spirit of healthy competition, and overachievement.
- Maintained accurate records of all sales activities including sales calls, presentations, closed sales.
- Disclosed terms of sales with customers and reviewed sales with management.
- Prepared detailed reports on sales activities and forecasts of future sales opportunities.
- Analyzed sales trends and developed plans to optimize sales performance.
Sales Associate
Tommy Hilfiger
Vaughan, Ontario
12.2021 - 08.2024
- Maximize sales volume by accurately replenishing according to store-generated pull sheets.
- Receiving, shipping processing, third parties, transfers.
- Demonstrate effective written and verbal communication skills.
- Provided accurate information about products, prices and services.
- Develop proficiency in all operational policies and procedures.
- Manage time and prioritize tasks.
- Attended weekly team meetings to review performance goals and objectives.
- Assisted customers with product selection, sizing and styling.
- Greeted customers and provided exceptional customer service.
- Developed trusting relationships with customers by making personal connections.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Shift Supervisor Trainee
Tim Hortons
Vaughan, Ontario
08.2020 - 04.2024
- Prepared daily reports summarizing shift activity including labor hours worked and cash collected at the register.
- Implemented new processes or procedures designed to improve efficiency or quality of work.
- Trained and supervised new shift personnel on proper safety protocols.
- Conducted regular inspections of equipment to ensure operational readiness.
- Collaborated with Store Manager on strategic initiatives to increase profitability.
- Ensured adherence to company policies and procedures regarding safety, security, sanitation, attendance.
- Provided customer service by responding to inquiries and resolving customer complaints.
- Monitored employee performance and provided feedback for improvement.
Team Member
Mcdonalds
Vaughan, Ontario
07.2020 - 01.2021
- Resolved customer issues promptly in a professional manner.
- Collaborated with team members to maximize productivity and efficiency.
- Collaborated with team members to achieve daily goals.
- Monitored expiration dates on food items for freshness assurance.
- Maintained a clean and organized work area throughout shift.
- Greeted customers upon entering the store with friendly demeanor.
- Assisted customers with product selection and ordering process.
- Operated cash registers to process payments from customers.
- Provided customer service support to ensure satisfaction.
- Organized inventory shelves for easy access and maintenance of stock levels.
Education
Project Management - Management
Lambton College
Toronto, ON08-2021
Bachelor of Science - Science Education
Punjabi University
Punjab, IND07-2018
Skills
- Sales strategy
- Customer relationship management
- Strategic sales
- Team leadership
- Visual merchandising
- Performance analysis
- Time management
- Problem solving
- Training and development
- Effective communication
- Conflict resolution
- Customer service
- Inventory management
Certification
- CPR and First AID
- Dispatcher Certification
- Security services
Timeline
Sales
Nordia Inc.
05.2024 - Current
Sales Associate
Tommy Hilfiger
12.2021 - 08.2024
Shift Supervisor Trainee
Tim Hortons
08.2020 - 04.2024
Team Member
Mcdonalds
07.2020 - 01.2021
Project Management - Management
Lambton College
Bachelor of Science - Science Education
Punjabi University
Similar Profiles
Nandini SharmaNandini Sharma
Fraud and Risk Analyst at Nordia Inc.Fraud and Risk Analyst at Nordia Inc.
Geneviève DumaisGeneviève Dumais
Formateur at Nordia inc.Formateur at Nordia inc.
Gurveer SinghGurveer Singh
Call Center Agent at Nordia Inc.Call Center Agent at Nordia Inc.