Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
SalesAssociate

Sarpreet Kaur

Brampton,ON

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Consistently recognized for sales performance and excellence in customer service.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Sales Associate

Tommy Hilfiger
12.2021 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Sales Associate and CSR

Nordia Inc.
11.2023 - 06.2024
  • Efficiently managed and created orders for Internet, TV, Smart Home, Home Phone, and Mobility services, ensuring accurate and timely processing.
  • Handled customer inquiries and concerns with professionalism, achieving high levels of customer satisfaction.
  • Tailored service offerings to meet customer needs and provide the best possible deals, enhancing customer loyalty and retention.
  • Consistently met and exceeded sales targets through effective negotiation and persuasive selling techniques.
  • Managed high call volumes while maintaining quality and adherence to company standards.
  • Worked entirely remotely, demonstrating strong self-motivation and organizational skills.
  • Proficient in order management systems and tools, including SingleView, OneView, and OrderMax.

Shift Supervisor

Tim-Hortons
08.2020 - 11.2023
  • Leadership and Team Management: Directed team members, provided training, and managed schedules
  • Ensured adherence to company standards and procedures.
  • Customer Service Excellence: Led by example in delivering exceptional service and resolving issues promptly
  • Implemented strategies to enhance the customer experience.
  • Operations Management: Oversaw daily operations, including cash handling and inventory management
  • Maintained compliance with safety protocols and food safety standards.
  • Problem-Solving and Decision-Making: Effectively handled staffing issues, customer complaints, and equipment malfunctions
  • Made quick decisions to maintain smooth operations during busy periods.
  • Communication and Collaboration: Facilitated communication between team members and management
  • Collaborated with colleagues to implement promotional activities.
  • Performance Tracking and Reporting: Monitored key metrics and provided reports to management
  • Implemented improvements to optimize efficiency and profitability.

Team member

McDonald's
08.2020 - 01.2021
  • Customer Service Excellence: Provided exceptional service and resolved issues promptly
  • Managed high-volume orders efficiently during peak hours.
  • Team Collaboration: Collaborated with colleagues to achieve operational goals
  • Assisted in training new employees and providing support as needed.
  • Food Preparation and Safety: Prepared food according to McDonald's standards
  • Maintained cleanliness and followed safety protocols.
  • Cash Handling and POS Operation: Managed cash transactions accurately using POS systems
  • Balanced cash register and followed cash-handling procedures.
  • Adaptability and Flexibility: Adapted to different roles including front counter, drive-thru, and kitchen
  • Demonstrated flexibility in adjusting to changing workloads

Education

Advanced project management and strategic leadership -

Lambton College
Toronto, Ontario
08.2021

Bachelor of Science - Science

Punjabi University Patiala
Patiala, Punjab
07.2018

Skills

  • Customer Service
  • Leadership and Supervision
  • Sales and Negotiation
  • Training and Development
  • Organizational and Time Management
  • Adaptability and Problem-Solving
  • Communication Skills
  • Detail-Oriented
  • Inventory Control

Certification

  • Emergency First Aid - CPR A - AED
  • Food & Safety certification
  • Security License
  • G2 Driving License
  • Dispatcher Certification

Languages

English
Hindi
Punjabi

Timeline

Sales Associate and CSR

Nordia Inc.
11.2023 - 06.2024

Sales Associate

Tommy Hilfiger
12.2021 - Current

Shift Supervisor

Tim-Hortons
08.2020 - 11.2023

Team member

McDonald's
08.2020 - 01.2021

Advanced project management and strategic leadership -

Lambton College

Bachelor of Science - Science

Punjabi University Patiala

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Sarpreet Kaur