Summary
Overview
Work History
Education
Skills
Timeline
Generic

Soroya Bedminster

Brampton,ON

Summary

Talented, hardworking and passionate job seeker with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

5
5
years of professional experience

Work History

Manager

Shoppers Drug Mart
Brampton, ON
08.2022 - Current
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Directed staff and managed annual capital budget.
  • Propelled continuous improvements and strategically capitalized on current market trends.
  • Managed over 50 customer calls per day.
  • Increased sales by 10%.

Server

Dishoom
London, EN
06.2021 - 06.2022
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Increased sales significantly by upselling higher-end products to customers.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.

Front Desk Receptionist

Hilton Hotels
Toronto, ON
02.2018 - 12.2019
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Maintained consistent record of completing projects in accordance with schedule and budget requirements.

Account Coordinator

Merchandising Consultants Associates Agency (MCA)
Mississauga, ON
02.2016 - 12.2017
  • Analyzed invoices to detect discrepancies, duplicate payments and overpayments.
  • Escalated issues to appropriate channels as necessary.
  • Facilitated weekly status reports, project documentation and client billing.
  • Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies

Education

Marketing - Marketing Management - Event Marketing

Humber College
Toronto, ON
06.2018

High School Diploma -

Heart Lake Secondary School
Brampton,
06.2015

Skills

  • Advertising Techniques
  • Administration and Reporting
  • Employee Coaching and Motivation
  • Enthusiastic and Energetic
  • Friendly and Bubbly
  • Communication Skills
  • Flexible
  • Travel Research
  • Special Needs Travelers
  • Overseas Tours
  • Itineraries
  • Hotel Accommodations
  • Executive Travel
  • Conflict Resolution
  • Travel Arrangements

Timeline

Manager

Shoppers Drug Mart
08.2022 - Current

Server

Dishoom
06.2021 - 06.2022

Front Desk Receptionist

Hilton Hotels
02.2018 - 12.2019

Account Coordinator

Merchandising Consultants Associates Agency (MCA)
02.2016 - 12.2017

Marketing - Marketing Management - Event Marketing

Humber College

High School Diploma -

Heart Lake Secondary School

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Soroya Bedminster