Sarowar Chowdhury Apu

Driven Customer Service Manager with a proven track record at S Market, enhancing customer loyalty and reducing complaints through effective problem-solving and team leadership. Skilled in Microsoft Office and fostering customer relationships, I excel in workflow management and staff training, significantly improving team performance and customer satisfaction. Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.