Summary
Overview
Work History
Education
Skills
Timeline
Generic

Saroun Mik

Long Beach

Summary

Dedicated home healthcare professional devoted to client needs. Trained in wound care, basic life support and daily support. Keep clients active and mentally stimulated while meeting all physical requirements. Dependable worker on organization on picking up orders and delivering. Maintain a balance day to get the job done. Skilled Customer Service Professional with outstanding abilities in coaching, documentation and active listening. Great decision-maker and valued employee. Proven history of reliability, resourcefulness and effective leadership.

Overview

14
14
years of professional experience

Work History

Customer Service Lead

Burlington
02.2022 - Current
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
  • Greeted customers and listened closely to problems described to determine solutions.
  • Reviewed associate performance to identify training needs.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Home Care Provider

IHSS
11.2009 - 12.2020
  • Mental stimulation Mobility support Schedule management
  • Wound care Task prioritization Planning
  • Multitasking Scheduling, Met clients' emotional needs and improved well-being with caring companionship
  • Maintained clean and tidy client home and removed safety hazards to avoid falls
  • Contributed to client wellbeing by handling personal grooming needs and offering feeding assistance based on abilities
  • Organized medications for clients and set reminders for self-administration
  • Helped clients with transportation and other support for scheduled doctors' appointments
  • Assisted clients with grocery and personal shopping for diverse needs
  • Kept clients' homes clean, safe, and sanitized at optimal levels
  • Shopped for clients' food and personal needs at area stores and accompanied clients into establishments.

Driver

Door Dash
06.2017 - 11.2019
  • Ran various routes picking up and delivering merchandise to clients
  • Managed amount of deliveries per shift
  • Satisfied passengers with exceptional service and efficient routes
  • Safeguarded passengers and parcels, traveling within speed limits and observing established traffic laws.

Education

Diploma -

Polytechnic High School
Long Beach, CA
06.2004

Skills

  • Credit Card Payment Processing
  • Brand Awareness Generation
  • Cash Register Operation
  • Performing Needs Assessments
  • Staff Training
  • Supporting Daily Living Needs
  • Medication Side Effect Knowledge

Timeline

Customer Service Lead

Burlington
02.2022 - Current

Driver

Door Dash
06.2017 - 11.2019

Home Care Provider

IHSS
11.2009 - 12.2020

Diploma -

Polytechnic High School

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Saroun Mik