Saron Kubrom
Summary
Dynamic professional with a proven track record in customer service at Habesha Africa Market, enhancing client satisfaction and loyalty through exceptional service. Skilled in security monitoring and emergency response, demonstrating reliability and strong communication. Committed to maintaining safety and fostering a welcoming environment for all guests and staff.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service
Habesha Africa Market
08.2024 - 06.2025
- Provided exemplary customer service to guests.
- Supported team with customer service issues, voids and returns.
- Provided excellent customer service, addressing client concerns and requests promptly.
- Increased repeat business by providing exceptional customer service experiences.
- Provided friendly, helpful customer service to over Number customers daily.
- Managed food resources, memorized orders, and coordinated customer service.
- Improved customer service levels with timely and accurate demand forecasts.
Security Guard
Residential Security
06.2024 - 05.2025
- Engaged in ongoing training to stay current on security procedures and best practices.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
Security Guard
Afra Mall
05.2020 - 12.2023
- Monitored premises to ensure safety and security of property and personnel.
- Conducted regular patrols to identify potential hazards or unauthorized activities.
- Responded promptly to alarms and incidents, maintaining clear communication with law enforcement.
- Assisted in implementing safety protocols to enhance security measures on-site.
- Documented daily activities and incidents in detailed reports for management review.
- Collaborated with team members to maintain a secure environment for employees and guests.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
Education
Grade 12 -
Semaetat High School
EritreaSkills
- Customer service skills
- Customer service and care
- Verbal and written communication
- Security camera monitoring
- Workplace safety
- Work ethic
- Physical fitness
- Emergency awareness
- Reliability
Languages
English
Professional Working
Certification
Alberta Security Guard License
WHMIS
CSTS
BASIC SCAFFOLD SAFETY
BASIC LADDER SAFETY
Timeline
Customer Service
Habesha Africa Market
08.2024 - 06.2025
Security Guard
Residential Security
06.2024 - 05.2025
Security Guard
Afra Mall
05.2020 - 12.2023
Grade 12 -
Semaetat High School
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