Saron Hailu
Pickering,ON
Summary
Motivated and adaptable professional with a strong background in customer service, safety and security, retail sales, and community engagement. Dependable, organized, and a strong communicator, with the ability to lead, resolve conflicts, and work effectively in team-oriented or fast-paced environments. Experienced in writing detailed reports, handling sensitive situations with professionalism, and supporting others through mentorship and collaboration. Committed to continuous growth, delivering high-quality service, and making a positive impact in any role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Life Safety and Security
Cadillac Fairview
Toronto, Ontario
09.2024 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Responded to theft, harassment, and safety violations with professionalism and quick judgment, including managing high-pressure situations and detaining individuals when required.
- Monitored CCTV systems and worked with law enforcement, mainly with TPS, to investigate and report criminal activity.
- Took the lead in writing detailed incident reports, including long-form documentation for complex cases and follow-up investigations.
- Collected, preserved, and bookmarked key evidence such as surveillance footage, witness statements, and confiscated items to support legal or administrative action.
- Handled incidents involving minors, medical emergencies, and mental health crises using de-escalation techniques and situational awareness.
Facilitator
University of Toronoto IMANI Black Mentorship Program
Toronto, Ontario
08.2024 - 04.2025
- Facilitated workshops to enhance student engagement and learning experiences.
- Developed training materials to support program objectives and participant understanding.
- Led group discussions to encourage collaboration and critical thinking among students.
- Maintained regular communication with mentees, providing one-on-one support, guidance, and resource referrals when needed.
- Provided guidance to students in navigating academic resources and support services.
Sales Associate
la Vie en Rose
Toronto, Ontario
12.2022 - 08.2024
- Operated the point-of-sale (POS) system to process purchases, returns, exchanges, and gift card transactions efficiently and accurately.
- Provided exceptional customer service to enhance shopping experiences.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Helped customers find specific products, answered questions, and offered product advice.
- Resolved customer inquiries and complaints effectively and professionally.
- Assisted customers with product selection and fit recommendations.
Education
Bachelor of Arts - Political Science
University of Toronto
Toronto, ON01-2027
Skills
- Attention to detail
- Time management and organization
- Decision-making
- Communication
- FLUENT IN Amharic
Certification
- IMS100
- IMS200
- RUGBY GSHA
- SOCCER GSHA
- UTSC Intramural Soccer
- Security Guard License
Languages
Amharic
Native/ Bilingual
Accomplishments
- Dean's List
- UTSC Verdict Student Group Co- founder
Timeline
Life Safety and Security
Cadillac Fairview
09.2024 - Current
Facilitator
University of Toronoto IMANI Black Mentorship Program
08.2024 - 04.2025
Sales Associate
la Vie en Rose
12.2022 - 08.2024
Bachelor of Arts - Political Science
University of Toronto
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