Saron Haile
calgary,AB
Summary
Reliable and results-driven professional with extensive experience in hospitality, retail, and administrative roles. Strong background in customer service, cash handling, team supervision, and day-to-day operations management. Skilled at resolving customer concerns, maintaining accurate financial records, and supporting staff training and scheduling. Quick to learn new systems and processes, with a proven ability to thrive in fast-paced, customer-focused environments. Energetic Restaurant Supervisor recognized for high productivity levels and efficiency in task completion. Skilled in team leadership, customer service management, and inventory control, ensuring smooth restaurant operations. Excel in communication, problem-solving, and time management, contributing to elevated guest satisfaction and team cohesion.
Overview
13
13
years of professional experience
Work History
Restaurant Supervisor
Kesh-Kesh Coffee & Roaster Cafe
Nairobi, Kenya
12.2022 - 03.2025
- Oversaw daily restaurant operations, ensuring smooth service delivery and policy compliance.
- Trained and supervised staff to deliver exceptional customer service.
- Handled customer concerns and resolved issues effectively.
- Managed inventory and supply ordering to avoid shortages.
- Maintained food safety and hygiene standards.
- Supported staff scheduling and payroll processing.
Cashier
Canaan Real Estate Development PLC
Addis Ababa, Ethiopia
05.2018 - 06.2022
- Processed payments and maintained accurate cash handling procedures.
- Responded to customer inquiries about property listings.
- Balanced daily cash drawers and completed financial reports.
- Performed general administrative duties including filing and email correspondence.
Cashier & Salesperson
Andom Mogogo
Asmara, Eritrea
12.2011 - 03.2018
- Operated point-of-sale systems and assisted customers in selecting products.
- Managed restocking and general store maintenance duties.
Education
Certificate - Accounting
in Accounting
Addis Ababa, EthiopiaDiploma - Teaching
in Teaching
EritreaHigh School Diploma -
EritreaSkills
- Time Management and Reliability
- Staff training and supervision
- Customer Service Excellence
- Cash Handling and POS Systems
- Restaurant and Retail Operations
- Inventory and Stock Management
- Scheduling and Payroll Support Filing
- Conflict Resolution and Problem Solving
- Administrative Support
- Multilingual communication
- Communication skills
- Active listening
- Hygiene standards
References
Available upon request.
Languages
Tigrinya
Professional
Amharic
Professional
Timeline
Restaurant Supervisor
Kesh-Kesh Coffee & Roaster Cafe
12.2022 - 03.2025
Cashier
Canaan Real Estate Development PLC
05.2018 - 06.2022
Cashier & Salesperson
Andom Mogogo
12.2011 - 03.2018
Certificate - Accounting
in Accounting
Diploma - Teaching
in Teaching
High School Diploma -
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