Sarojani Manoj

• Represented L’Oréal Luxe fragrances and skincare brands during in-store demo events, delivering high-quality product education and customer engagement.
• Delivered exceptional customer service, guiding clients through fragrance discovery and personalized skincare recommendations.
• Demonstrated strong knowledge of luxury lines including YSL, Lancôme, Valentino, Prada, Giorgio Armani, and other L’Oréal Luxe brands.
• Successfully drove sales by promoting featured launches, gift sets, and seasonal offers to meet and exceed daily targets.
• Created an approachable and welcoming atmosphere that encouraged customers to explore new fragrances and skincare solutions.
• Collaborated with Shoppers Drug Mart beauty staff to support store traffic, boost event visibility, and maintain brand presentation standards.
• Received positive feedback from store managers and brand reps for professionalism, strong product expertise, and impactful customer interactions.

Beauty Advisor – Hudson’s Bay

Key Achievements & Responsibilities:

• Consistently delivered 5-star customer service, creating personalized and welcoming beauty experiences for every client.
• Provided expert product knowledge across skincare, cosmetics, and fragrances, helping customers make confident and informed choices.
• Built strong client relationships through attentive listening, tailored recommendations, and professional follow-up.
• Recognized by customers and management for exceptional service, strong communication skills, and a positive store experience.
• Increased customer satisfaction and loyalty by offering thoughtful, solution-oriented beauty consultations.
• Supported store sales goals by effectively upselling and cross-selling luxury beauty products.
• Maintained visual standards, product presentation, and brand representation aligned with Hudson’s Bay expectations.