Saroja Saroja
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager of Operations
Agra Sweets & Tandoori Restaurant
Brampton
03.2023 - 01.2024
- Investigated customer complaints related to product and service quality or delivery issues.
- Conducted regular audits of employee performance and provided feedback on areas of improvement.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Implemented campaigns and promotions to help with developing goods and services.
- Monitored progress by establishing plans, budgets and measuring results.
Office Administrator
EZI Movers Brampton
Brampton
01.2022 - 03.2023
- Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
- Created expense reports, tracked invoices, and processed payments.
- Prepared documents such as correspondence, presentations, spreadsheets, reports and other materials using Microsoft Office applications.
- Assisted with scheduling meetings and appointments for the office staff.
- Tracked budget expenses related to departmental operations.
- Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
- Assisted with payroll preparation and entered data into cumulative payroll document.
Material Handler
Amazon Warehouse
Bolton
06.2020 - 12.2021
- Packing, picking with scanner, sorting, receiving, problem solver and Process Guide like Manage co-workers to achieve the weekly targets.
- Received and distributed incoming materials to designated areas.
- Organized warehouse shelves, racks, and bins for proper storage of materials.
- Loaded and unloaded trucks with appropriate material handling equipment.
- Transported hazardous materials safely according to established protocols.
- Organized warehouse inventory according to warehouse plan.
Education
Business Management Program - Business Administration For Trades Management
Canadore College
Brampton, ON04.2021
Post graduate certificate- Bookkeeping - Accounting And Finance
Conestoga College
Kitchener, ON08.2020
BBA - BBA
Lovely Professional University
03-2018
Skills
- Customer Services
- Quick learner
- Teamwork & Management
- Communication Skills
- Honest and Punctual
- Positive Attitude
- Reliable and Hard working
Certification
Security license
Availability
Full Time
Languages
English
Professional
Hindi
Professional
Punjabi
Professional
Timeline
Manager of Operations
Agra Sweets & Tandoori Restaurant
03.2023 - 01.2024
Office Administrator
EZI Movers Brampton
01.2022 - 03.2023
Material Handler
Amazon Warehouse
06.2020 - 12.2021
Business Management Program - Business Administration For Trades Management
Canadore College
Post graduate certificate- Bookkeeping - Accounting And Finance
Conestoga College
BBA - BBA
Lovely Professional University
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