SAROJ KHATIWADA
Thunder Bay
Summary
I am a friendly and adaptable individual with strong communication and problem-solving skills. I thrive in fast-paced environments and am passionate about providing excellent service and creating positive experiences
Overview
1
1
year of professional experience
Work History
Front Desk Associate/ Cashier
Galaxy Lanes Ltd
Thunder Bay
02.2024 - Current
- Greeted and assisted customers with lane reservations, shoe rentals, and event bookings
- Processed cash, credit, and gift card transactions accurately while handling refunds and discounts as needed
- Monitored customer flow and managed waiting lists to optimize lane availability and guest experience
- Handled customer concerns, resolved disputes, and ensured satisfaction with service
- Maintained a clean and organized front desk, including sanitizing rental shoes and keeping the lobby presentable
- Managed incoming calls, provided information about pricing, promotions, and special events
- Balanced cash register at the end of each shift, prepared daily sales reports, and reported discrepancies
- Cross-trained in other areas, such as food service and arcade operations, to support team efficiency
Front Desk Receptionist
Courthouse Hotel
Thunder Bay
06.2024 - 02.2025
- Greeted guests, performed check-in/check-out procedures, and provided exceptional customer service.
- Handled reservations, cancellations, and room assignments using hotel management software.
- Resolved guest issues promptly and professionally to ensure a positive experience.
- Processed payments, issued room keys, and maintained accurate guest records.
- Coordinated with housekeeping and maintenance to fulfill special requests and room readiness.
- Answered a multi-line phone system and responded to emails, assisting with inquiries and booking needs.
Education
Post Graduate - Engineering Business and Safety Management
Confederation College
Thunder Bay, ON, Canada04.2025
Skills
- Team-oriented
- Positive Attitude
- Excellent Time Management Skills
- Ability to Work Diligently and Independently
- Strong Attention to Detail
- Highly Organized
- Effective Communication Skills
- Microsoft Office Suite
Availability
Full Time
Timeline
Front Desk Receptionist
Courthouse Hotel
06.2024 - 02.2025
Front Desk Associate/ Cashier
Galaxy Lanes Ltd
02.2024 - Current
Post Graduate - Engineering Business and Safety Management
Confederation College
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