Sarmila Subramaniam
North Battleford,SK
Summary
Versatile and reliable professional with strong experience in administration, customer service, and team coordination. Skilled in organizing operations, communicating effectively, and delivering high-quality service in fast-paced environments. Proven ability to lead, support staff, and maintain accurate records, with a strong commitment to professionalism, efficiency, and exceptional patient or client care.
Overview
11
11
years of professional experience
Work History
Department Manager
McDonald’s Pte Ltd
Singapore
12.2023 - 10.2025
- Achieved seamless shift transitions through meticulous management of opening and closing documentation. Promoted a safe environment for food handling and employee welfare. Enhanced team dynamics by clearly designating roles and encouraging respectful communication. Streamlined inventory processes and ordering systems. Resolved customer complaints to enhance satisfaction. Delivered exceptional service, ensuring a welcoming experience for all customers.
Retail Sales Supervisor
Lotte Travel Pte Ltd Airport
Singapore
07.2022 - 12.2023
- Oversaw daily operations of the retail store. Directed month-end inventory procedures and report analysis. Managed cash drawer preparation and office supply organization. Supervised payment processing and refund management. Coordinated stock replenishment from cartons and shelves. Organized inventory on shelves for optimal presentation. Maintained a clean and tidy work environment. Interacted with diverse customers in a professional manner. Safeguarded customer personal information. Exhibited strong problem-solving abilities in complex situations. Facilitated smooth operations during system downtimes. Participated in evaluating staff performance. Informed retail staff on product ordering requirements. Trained team members on opening and closing protocols. Inspired staff to excel in guest services and enhance retail sales. Created a positive atmosphere for all patrons. Operated in a retail duty-free environment.
Health Care Assistant
Tan Tock Seng Hospital
Singapore
05.2020 - 06.2022
- Oversaw patient discharge evaluations and maintained accurate patient census in the ward. Coordinated meal and beverage arrangements tailored to patient preferences. Provided assistance to patients during meal times and personal care routines. Supervised the replenishment of medicine trolleys to ensure readiness for patient care. Reviewed and updated daily patient reports to ensure accuracy. Documented patient health status in the system consistently. Prepared and administered medications in accordance with physician orders. Collaborated with nursing and medical teams to enhance patient care. Advocated for the holistic needs of patients, addressing physical, emotional, and social aspects. Managed the disposal of incontinence products and maintained hygiene standards. Promoted initiatives to enhance patient mobility and independence. Adhered to established professional care standards. Delivered comprehensive reports to case managers, highlighting significant patient condition changes.
Customer Service Officer
Sats Pte Ltd Changi Airport
Singapore
08.2016 - 03.2019
- Greeted passengers with a friendly demeanor. Assisted passengers with kiosk services to streamline check-in. Inspected and verified passenger documentation for compliance. Issued boarding passes and rescheduled flights for affected passengers. Managed baggage processing, including fee calculations when necessary. Guided passengers to customs, immigration, and quarantine centers as needed. Operated computers and equipment, including baggage scanners. Produced work-related documentation efficiently. Maintained high standards of safety and security at all times. Handled documents and submitted end-of-shift reports. Collected excess baggage fees in accordance with airline policies. Demonstrated competence in manual and automated check-in processes. Suggested methods for improving departmental service and performance to supervisors. Reported accidents or incidents to shift supervisors promptly. Facilitated the sale of last-minute tickets for missed flights. Managed various payment modes effectively. Oversaw refund services for passengers. Delivered exceptional customer service to all passengers and airlines. Remained available to assist with customer requirements. Maintained a positive attitude and friendly demeanor throughout interactions.
Administrative Office Clerk
Sri Maju Management
Singapore
01.2015 - 07.2016
- Achieved seamless dispatch operations for a fleet of 30 lorries in outstation oil collection through effective scheduling. Enhanced communication by monitoring driver movements and updating delivery statuses throughout trips. Maintained accurate transport documentation, ensuring all records were up-to-date and compliant. Promoted safety and regulatory adherence by managing vehicle permits and documentation. Improved data accuracy in internal systems regarding oil volumes and trip expenses. Strengthened supplier relationships by confirming pickup times and resolving scheduling conflicts. Fostered collaboration between drivers and management to support operational success. Optimized vehicle maintenance processes by scheduling timely service and maintaining records. Streamlined administrative operations, including data entry and correspondence. Resolved operational disruptions by implementing effective contingency plans.
Education
Certificate - Business Studies
PSB
Singapore12.2022
High Secondary Education -
High School Permas Jaya
Malaysia11.2014
Skills
Customer service
Professional communication
Team collaboration
Conflict resolution
Relationship building with community
Multitasking in fast paced environments
Attention to detail
Analytical thinking
Ability to work independently
Adaptability & fast learning
Time management
Operational planning support
Data entry
Document management
Office administration
MS Office ( Word, Excel, Powerpoint)
Languages
English
Full Professional
Timeline
Department Manager
McDonald’s Pte Ltd
12.2023 - 10.2025
Retail Sales Supervisor
Lotte Travel Pte Ltd Airport
07.2022 - 12.2023
Health Care Assistant
Tan Tock Seng Hospital
05.2020 - 06.2022
Customer Service Officer
Sats Pte Ltd Changi Airport
08.2016 - 03.2019
Administrative Office Clerk
Sri Maju Management
01.2015 - 07.2016
Certificate - Business Studies
PSB
High Secondary Education -
High School Permas Jaya