Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sarisha Koottalakkal Appu

Edmonton

Summary

Dynamic leader with a proven track record at Max Grand Consulting Inc, enhancing operational efficiency and driving sales growth. Skilled in operations management and fostering team collaboration, I excel in client support and problem-solving, significantly improving workplace productivity and customer satisfaction.

Results-oriented professional prepared for strategic leadership roles in regional operations. Extensive experience in managing diverse teams and optimizing operational processes to drive growth. Known for strong team collaboration and adaptability, ensuring consistent performance and goal attainment. Key skills include strategic planning and stakeholder engagement.


Knowledgeable [Desired Position] with background in overseeing regional operations and driving business growth. Managed multiple zones efficiently, achieving significant improvements in operational efficiency and customer satisfaction. Demonstrated strategic planning and team leadership skills to consistently meet and exceed targets.


Strategic Zone Manager with [Number] years in exceeding sales goals for assigned zone in [Type] industry. Collaborates with regional managers to increase efficiency and improve market share. Solid leadership and analysis skills.

Overview

8
8
years of professional experience

Work History

Zonal Manager

Max Grand Consulting Inc
11.2023 - Current
  • Increased zonal sales revenue by implementing targeted marketing strategies and cultivating strong relationships with key clients.
  • Negotiated favorable contracts with suppliers, ensuring competitive pricing and efficient delivery schedules for the zone.
  • Optimized resource allocation across the zone by monitoring workload distribution among staff members and adjusting assignments as needed.
  • Managed a high-performing team of sales professionals, providing coaching and performance feedback for continuous improvement.
  • Streamlined operational processes for increased efficiency by analyzing workflow and implementing improvements.
  • Conducted comprehensive performance evaluations of staff members annually; provided constructive feedback for improvement purposes.
  • Enhanced communication between departments by initiating regular meetings to discuss ongoing projects, upcoming deadlines, goals achievements, and challenges faced.
  • Spearheaded employee training programs to improve skill sets, enhance productivity, and boost overall job satisfaction.
  • Developed successful business partnerships with local vendors to promote brand visibility and drive sales growth.
  • Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Updated reports, managed accounts, and generated reports for company database.
  • Enhanced overall office productivity through effective staff management and coordination of daily tasks.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Improved communication within the organization through regular updates on policies, procedures, and key events.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Created, prepared, and delivered reports to various departments.
  • Cultivated strong professional relationships with external stakeholders such as clients, suppliers, partners, or regulatory bodies.
  • Assisted in achieving company objectives through active participation in strategic planning sessions and goal setting initiatives.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Proofread and edited documents for accuracy and grammar.
  • Trained and supervised employees on office policies and procedures.

Field Services Technician

AGLC
06.2019 - 06.2020
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
  • Operated hand tools and power equipment according to company safety procedures.
  • Followed safety procedures to avoid injuries in field.
  • Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
  • Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
  • Managed on-site and off-site installation, repair, maintenance, and test tasks.
  • Maximized operational efficiency by consistently meeting deadlines and maintaining a high level of productivity while adhering to safety guidelines.
  • Maintained company field response vehicle stocked with repair and replacement parts
  • Fostered strong client relationships, becoming preferred technician for key accounts due to reliability and expertise.
  • Tested systems, noting issues and completing preventive maintenance.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Completed preventive maintenance on machines to enhance production and maintain quality.

Cashier

Real Canadian Superstore
08.2017 - 08.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Addressed customer needs and made product recommendations to increase sales.

Education

Diploma - Office Administration Executive

Aquinas College
Calgary, AB
07-2024

Diploma - Electronics Engineering Technology

Northern Alberta Institute of Technology
Edmonton, None
06-2018

Bachelor of Science - Electrical And Electronics Engineering Technology

Mahathma Gandhi University
Kerala, India
03-2008

Skills

  • Staff training and development
  • Operations management
  • Positive attitude
  • Teamwork
  • Client Support
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Computer skills
  • Effective communication
  • Customer relations
  • Task prioritization
  • Managing operations and efficiency

Languages

English
Full Professional
Hindi
Full Professional
Malayalam
Native or Bilingual

Timeline

Zonal Manager

Max Grand Consulting Inc
11.2023 - Current

Field Services Technician

AGLC
06.2019 - 06.2020

Cashier

Real Canadian Superstore
08.2017 - 08.2018

Diploma - Office Administration Executive

Aquinas College

Diploma - Electronics Engineering Technology

Northern Alberta Institute of Technology

Bachelor of Science - Electrical And Electronics Engineering Technology

Mahathma Gandhi University

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Sarisha Koottalakkal Appu