Sari Nirvana Park
Toronto,Ontario
Summary
A dedicated and adaptable intercultural communication professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Possess specialized skills in cross-cultural communication, Indigenous cultures, and negotiation techniques. Excels in empathy, listening, and adaptability, ensuring successful mediation outcomes across diverse cultural contexts.
Overview
17
17
years of professional experience
Work History
Lead Customer Experience Associate, Diversity and Inclusion Leader
TD Bank
Toronto, ON
04.2022 - Current
- Assisted customers with day-to-day banking needs
- Created monthly emails regarding Diversity and Inclusion initiatives, events, and information
- Organized and ran Diversity and Inclusion events at branch level
- Managed and trained new Customer Experience Associates
- Effectively resolved client issues and concerns at first point of contact
- Sold products, services, and booked appointments with investment specialists. Exceeded all goals set for sales in each quarter of the fiscal year of 2024
- Collaborated with other departments to ensure customer needs were met efficiently
Administrator and Research/Conference Assistant
Meaning Lab at Ryerson University
Toronto
01.2017 - 04.2021
- Conducted thorough research on six possible tests to be incorporated into current study
- Created research surveys through Qualtrics for participant testing
- Recruited and tested participants, and created all testing schedules
- Graded all alternative assignments and submitted final grades every semester
- Hired and trained new Research and Lab Assistants
- Helped organize and run six conferences
- Managed a four-person team to successfully carry out three year-long research studies
- Coordinated the lab schedules between five professors to ensure each director and their team had access to our shared facilities as needed
- Edited and copyedited six major publications
Research Assistant
Ontario Institute for Studies in Education
Toronto
09.2015 - 12.2015
- Assisted with budget concerns and developed an efficient and transparent new way to manage financial transactions for the FMIHD department
- Researched academics and publications related to human development for conferences and other academic and social events
Research Assistant
Munk School of Global Affairs at the University of Toronto
Toronto
09.2015 - 12.2015
- Conducted research on environmental policies of BRICS countries
- Analyzed information and delivered a thorough critique on the effectiveness of BRICS environmental policies
Manager
Don Taco Tequila
San Miguel de Allende, MX
05.2014 - 08.2015
- Opened and closed restaurant five nights a week
- Managed finances, bookkeeping, taxes, and kept in constant communication with accountant
- Provided customer service and ensured customer satisfaction in the event of customer inquiry or complaint
- Daily deposits and nightly balance
- Trained front of house staff
- Mediated staff disputes and led weekly staff meetings
- Worked as a server and/or bartender as needed
Cashier, Front End Manager
Sobeys
Toronto
09.2012 - 05.2013
- Checked out customers at cash register
- Counted tills twice daily
- Prepared daily and weekly cash deposits
- Managed inventory and purchasing
- Trained front end staff, managed a team of 6
- Keyholder; opened and closed store several days per week
Cashier, Front End Manager
Dominic’s No Frills
Guelph
12.2010 - 08.2012
- Greeted and checked out customers at cash register
- Counted tills twice daily
- Prepared daily and weekly cash deposits
- Trained front end staff and managed a team of up to fifteen cashiers
- Responsible for maintaining sales tags and updating weekly sales prices
Research Assistant
University of Toronto
Mississauga
05.2010 - 08.2011
- Recruited mother and infant participants for studies
- Tested participants aged three months to twelve years
- Entered and analyzed data
- Lead research for best practices in statistics and infant participants
- Participated in research meetings
- Transcribed audio recordings for data analysis
Research Assistant
Ontario Institute for Studies in Education
Toronto
07.2008 - 08.2008
- Listened to audio tapes and efficiently transcribed detailed information
- Engaged in preliminary research on mother and infant bonding for the project
Education
Bachelor of Arts - Language and Intercultural Relations, Spanish, Organizational Behaviour and Human Resources Management, Semiotics, Indigenous Studies, Negotiation, Ethnography
Toronto Metropolitan University
Toronto11-2025
Skills
- Intercultural communication
- Diversity and inclusion
- Research methodologies
- Project management
- Workshop creation and delivery
- Diversity training
Languages
French
Native/ Bilingual
Spanish
Professional
Accomplishments
· TMU Undergraduate Research Opportunities (URO) grant recipient in 2018 and 2019
· Published editor for the 2017 edition of the Semiotic Society of America Yearbook
· Presented original research at the Circuits of Cinema 2017 conference
· Jointly presented research conducted in the Meaning Lab at the International Association of Cognitive Semiotics 3 (2018)
· Second author on a journal article detailing the research findings of two studies conducted in the Meaning Lab
References
References available upon request.
Timeline
Lead Customer Experience Associate, Diversity and Inclusion Leader
TD Bank
04.2022 - Current
Administrator and Research/Conference Assistant
Meaning Lab at Ryerson University
01.2017 - 04.2021
Research Assistant
Ontario Institute for Studies in Education
09.2015 - 12.2015
Research Assistant
Munk School of Global Affairs at the University of Toronto
09.2015 - 12.2015
Manager
Don Taco Tequila
05.2014 - 08.2015
Cashier, Front End Manager
Sobeys
09.2012 - 05.2013
Cashier, Front End Manager
Dominic’s No Frills
12.2010 - 08.2012
Research Assistant
University of Toronto
05.2010 - 08.2011
Research Assistant
Ontario Institute for Studies in Education
07.2008 - 08.2008
Bachelor of Arts - Language and Intercultural Relations, Spanish, Organizational Behaviour and Human Resources Management, Semiotics, Indigenous Studies, Negotiation, Ethnography
Toronto Metropolitan University
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