Sarina Cockrell
Covina
Summary
Dynamic shift leader with a positive attitude and proven cash handling expertise at Capri Deli. Enhanced team performance through effective training and problem-solving, resulting in improved customer satisfaction. Skilled in inventory management and fostering communication, I consistently maintained high standards and resolved issues promptly to ensure a seamless dining experience.
Overview
11
11
years of professional experience
Work History
Shift Leader/Night Closer
Capri Deli
08.2021 - Current
- Supervised team operations, ensuring adherence to food safety standards and quality control measures.
- Trained new staff on deli procedures, enhancing service efficiency and customer satisfaction.
- Managed inventory levels, reducing waste through effective stock rotation and ordering practices.
- Resolved customer complaints swiftly, improving overall dining experience and fostering repeat business.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
Shift Lead
Farmer Boys
03.2019 - 08.2021
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed cash and credit card transactions accurately using POS software.
- Maintained the amount of money in the safe and deposit for the day.
Server
The Krave Kobe Burger Grill
07.2016 - 03.2019
- Delivered exceptional customer service to enhance dining experiences.
- Managed multiple tables efficiently during peak hours to maximize turnover.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Trained new servers on menu items and service protocols for consistency.
- Assisted supervisor in writing schedules
- Oversaw inventory management, ensuring adequate stock of supplies and ingredients.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Game Advisor
GameStop
08.2014 - 03.2016
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Developed in-depth product knowledge to assist customers in making informed purchasing decisions.
- Trained and mentored new team members on company policies and gaming products.
- Managed inventory levels, ensuring product availability and organization on sales floor.
- Organized games according to corporate plans for regular displays and special promotions.
- Contributed to sales targets by promoting available products, services, and special offers during interactions with customers.
Education
High School Diploma -
Charter Oak High School
Covina05-2014
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Flexible schedule
- Verbal and written communication
Timeline
Shift Leader/Night Closer
Capri Deli
08.2021 - Current
Shift Lead
Farmer Boys
03.2019 - 08.2021
Server
The Krave Kobe Burger Grill
07.2016 - 03.2019
Game Advisor
GameStop
08.2014 - 03.2016
High School Diploma -
Charter Oak High School