Saril Reddy Bokka
Summary
A motivated and tenacious individual seeking out opportunities to develop existing abilities and learn new ones, enhance them via application where appropriate, and construct a meaningful future path. Flexible skill sets and a willingness to lead and learn have contributed to experience in several sectors.
Overview
4
4
years of professional experience
Work History
Customer Care Associate
24x7
08.2018 - 05.2022
- Proficient in effectively handling customer inquiries, complaints, and issues with professionalism and empathy.
- Skilled in utilizing various customer service tools and systems, such as CRM software and ticketing systems, to provide efficient and accurate support.
- Strong communication skills, both written and verbal, enabling clear and concise interactions with customers and colleagues.
- Demonstrated ability to meet or exceed customer satisfaction goals and metrics through personalized solutions and proactive problem-solving.
- Experienced in managing high call volumes, resolving escalations, and maintaining accurate customer records while providing accurate and up-to-date information about products and services.
Education
High School Diploma -
Lambton College
Toronto, ON12-2000
Skills
- Complaint handling
- Call center experience
- Reporting and analysis
- Coaching and mentoring
Timeline
Customer Care Associate
24x7
08.2018 - 05.2022
High School Diploma -
Lambton College
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