SARIKA SINKAR

• Participated in the overhaul of user interface for CIBC’s online platform, contributing to a modern, unified visual appearance.
• Leveraged Figma to design wireframes and prototypes based on both business and user needs, leading to a 40% faster approval process.
• Collaborated with multiple teams on user-interaction for content card design and options trading resulting in an uptake of 32%.
• Conducted research and usability testing to iterate UX designs, effectively enhancing the overall online experience for customers.

Worked on the Web Broker platform facilitating trading, monitoring and managing stocks, bonds, ETF’s and Mutual funds.

• Gathered business requirements, developed functional specifications in alignment with project goal.
• Planned, scheduled, tested and released products for trading system within equity, fixed income, ETF’s and mutual funds, resulting in 25% reduction in customer reported issues. Regularly reviewed interfaces for consistency and functionality.
• Initiated a cross departmental feedback loop, resulting in % faster response to and resolution of issues, greatly enhancing customer satisfaction.

Worked extensively on the oneTis platform that offers client accounts, investment management and data storage.

• Developed and maintained test plans and test cases for a portfolio management application, resulting in a 20% reduction in testing time
• Identified and documented critical bugs in collaboration with development team, resulting in a 75% reduction in bug resolution time.
• Investigated customer complaints and non-conformance issues, leading to the implementation of corrective and preventive actions that resulted in a 20% reduction in customer complaints and a 16% increase in customer satisfaction.

Worked on Sales and Service Portal project involving accounts, balance transfer, credit card application and insurance account.

• Analyzed requirements and specifications to understand software and its features. Translated business requirements into test cases.
• Managed test development and execution for account management, processing and managing credit, and insurance management, achieving 83% reduction in software defects.
• Created a database of documented test defects and procedures to enable accurate replication and ensure compliance with standards, increasing the QA testing turn-around time by 25%.

Worked on PPro8 client offering equity trading platform to its client including traders and managers.

• Planned, designed and maintained test case for testing equity day trades including pricing, execution, processing of trades, report generation and account management.
• Submitted detailed bug reports and tracked defects, collaborating with the development team to ensure timely and efficient defect resolution.
• Collaborated Coordinated with cross departmental teams in the implementation of new features of watchlist and alerts to Pro8 equity day trading platform, with 70% feature adoption rate.