Sarika Bhardwaj Qazi
Barrie,ON
Summary
Dynamic customer service professional with a proven track record at Service Ontario, excelling in conflict resolution and problem-solving. Recognized for enhancing customer loyalty through empathetic interactions and efficient complaint resolution. Adept in cash handling and team collaboration, consistently driving satisfaction, and fostering long-lasting client relationships.
Now promoted as a trainer in Service Ontario.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative & Trainer
Service Ontario
01.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Responded to customer requests for products, services, and company information.
- Improved resolution time with effective problem-solving for customer complaints.
Cashier Assistant & Self Checkout Attendant
Walmart Canada
07.2023 - Current
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies
- Addressed and resolved complaints quickly to maintain customer satisfaction.
Research Assistant
Sachem Exim Private Ltd (Glaze's Second Co.)
10.2018 - 11.2021
- Cultivated and maintained strategic alliances with key partners and vendors
- Travel arrangements, meeting logistics and event planning for monthly meetings for distributors
- Arranging quotation & samples, lead time, payment terms (all commercial details)
- Price comparison tasks- existing products with MLM companies for sales comparison
- Managed motivated sales team to increase revenue 10% each year.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Prepared reports, presentations, and articles using Microsoft Word and PowerPoint.
- Compiled field observations and converted into data to prepare for experiments and tests.
Assistant Sales Manager
Glaze Trading India Private Ltd
10.2017 - 01.2018
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Developed strategy to increase sales and drive profits
- Developed detailed plans based on broad guidance and direction
- Supervised day-to-day operations to meet performance, quality and service expectations
- Participate in timely and accurate completion of business processes and procedures.
Relationship Manager
Pnb met life
08.2014 - 09.2017
- Retained updated on all available financial products and financial packages
- Made recommendations for customers, considering various banking products
- Managed in person over phone and email inquiries in timely manner
- Analyzed new financial products and made purchasing recommendations
- Claims settlement with clients (Includes After death claim service).
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Assistant Relationship Manager
Idbi Life Ins Co Ltd
06.2012 - 07.2014
- Help walk in customers in their daily banking needs
- Assist customers with questions or concerns about, new account, FD, loan, credit card or investments
- Sale insurance plans according to customer needs
- Participated in all grooming training provided by bank
- Review account for any fee refunds, deposit holds, bank holds and anything else customer needs.
- Managed approximately 30 incoming calls, emails and faxes per day for customers.
Education
High School Diploma -
Oswal School
Ludhiana03.2006
Matric -
Govt School
Ludhiana03.2004
Skills
- Customer service
- Conflict resolution
- Problem solving
- Cash handling
- Customer relationship management
- Team collaboration
- Product knowledge
- Creative problem solving
- Inventory management
- Employee training
- Training material updates
Accomplishments
- Achieved Shining Star Of The Month From Walmart
- Achieved Certificate Of Appreciation
- Achieved Platinum Certification Quarterly
- First E-CPR Trained
- Smart Serve Trained
- Acheived Trainer position
Certification
First Aid CPR
Smart Serve License
Languages
4,4,4
Timeline
Customer Service Representative & Trainer
Service Ontario
01.2024 - Current
Cashier Assistant & Self Checkout Attendant
Walmart Canada
07.2023 - Current
Research Assistant
Sachem Exim Private Ltd (Glaze's Second Co.)
10.2018 - 11.2021
Assistant Sales Manager
Glaze Trading India Private Ltd
10.2017 - 01.2018
Relationship Manager
Pnb met life
08.2014 - 09.2017
Assistant Relationship Manager
Idbi Life Ins Co Ltd
06.2012 - 07.2014
High School Diploma -
Oswal School
Matric -
Govt School
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