Sariah Flores
Ventura
Summary
Highly-motivated individual with strong work ethic with 8 plus years of customer service and leadership experience. Strong organizational and team collaboration skills with experience in improving processes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Key Leader
Lululemon
08.2020 - Current
- Listened to and addressed guest concerns using creative problem-solving in accordance with company guidelines
- Coached team members on effective customer service techniques
- Assisted in the hiring, training, and development of new staff members
- Created monthly reports outlining key metrics such as sales, customer service ratings, and inventory levels
- Developed professional relationships to improve retention of key customers.
General Manager
Sky Zone Trampoline Park
03.2017 - 11.2021
- Developed and maintained relationships with customers and suppliers through account development
- Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making
- Established work priorities to meet contractual obligations for schedule
- Managed cross-functional team of over 60 employees
- Recruited, hired and trained crew members on application of projects, customer relations and customer service
- Directed day-to-day operations by spearheading implementation of strategies to achieve business plan and profitability goals.
Education
Currently Enrolled - Health Sciences
Ventura College
Ventura, CASkills
- Department Oversight
- Brand representation
- Sales Tracking
- Customer Service Management
- Sales Coaching
- Guest Experiences
- Exceptional communication
- Friendly, Positive Attitude
Certification
- Licensed Phlebotomist - May 2024
- Basic Life Support Certified
Languages
Spanish
Professional Working
Timeline
Key Leader
Lululemon
08.2020 - Current
General Manager
Sky Zone Trampoline Park
03.2017 - 11.2021
Currently Enrolled - Health Sciences
Ventura College
- Licensed Phlebotomist - May 2024
- Basic Life Support Certified
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