Saria Shaheen
Oakville,ON
Summary
Skilled academic adviser, student services' provider, educational researcher, enthusiastic about supporting advancements in academic institution and credential evaluation. Passionate about increasing knowledge to drive growth and needed improvements.
Overview
14
14
years of professional experience
Work History
Area Researcher\Knowledge Analyst
World Education Services (WES)
10.2022 - Current
- Enhanced research on credentials from various international academic institutions for credential assessment purposes.
- Streamlined data collection processes for increased efficiency and accuracy in research findings.
- Developed innovative research methodologies, contributing to breakthrough discoveries in the field.
- Collaborated with interdisciplinary teams to conduct comprehensive studies and generate valuable insights.
Freelance Arabic\English Translator
Freelance
08.2021 - Current
- Enhanced client satisfaction by delivering high-quality translations within tight deadlines.
- Streamlined translation processes for increased efficiency and reduced turnaround time.
- Collaborated with a team of translators to complete large-scale projects on schedule.
- Improved company reputation by providing accurate, culturally-sensitive translations in various languages.
Undergraduate Academic Administrator
McMaster University
11.2021 - 07.2022
- Enhanced academic program efficiency by streamlining administrative processes and implementing innovative strategies.
- Reduced faculty workload by coordinating class schedules, student registration, and curriculum revisions.
- Improved student satisfaction with academic support services by conducting regular evaluations and implementing necessary improvements.
- Developed relationships with industry partners to create internship opportunities for students, resulting in increased hands-on experience and job placements upon graduation.
Freelance Undergraduate Academic Tutor/Academic Adviser
Freelance
07.2020 - 07.2021
- Enhanced student comprehension by utilizing various teaching methods and techniques.
- Boosted student confidence with personalized tutoring sessions tailored to individual learning styles.
- Improved overall academic performance by providing constructive feedback on assignments and assessments.
- Developed strong rapport with students, fostering a supportive and positive learning environment.
Student Recruitment Manager
Dextris Educational Solutions
02.2020 - 06.2020
- Recruiting students in different European universities, language schools and colleges
- Give admissions advice and support to both potential and current applicants
- Undertake a range of administrative duties.
Localization Specialist
Multilingual Connections
07.2019 - 01.2020
- Creation of Arabic language content for being culturally localized to Arabic Speaking countries
- Assist in localization of media content from English, and adaptation of content for Arabic speaking audiences.
International Admissions Advisor
HUMBER COLLEGE
04.2017 - 03.2019
- Providing expert advice and assistance regarding admission related questions and processes for international students, while providing general knowledge regarding services and supports
- Responding to agents, students and partners’ requirements involving course and timetable changes, adding and dropping courses as well as program withdrawals and refunds
- Creating manuals, setting and implementing student’ refunds policies and procedures along with the fees and customer service departments
- Leading multiple projects and training sessions for new team members.
Account and Market Manager | ILAC Academic Programs
INTERNATIONAL LANGUAGE ACADEMY OF CANADA (ILAC)
04.2014 - 10.2015
- Managed ILAC’s rapidly expanding Middle Eastern market
- Oversaw inventory and allocation of all academic resources
- Provided management and coordination of administrative and operations-related functions for ILAC’s academic programs
- Managed day-to-day operations, including accounts receivables and accounts payables
- Created reports for account status
- Evaluated business processes, operational and financial effectiveness
- Led process improvement for ILAC’s academic programs
- Interpreted, implemented, and ensured compliance with academic and administrative policies and procedures.
Academic Counsellor | Customer Service Representative
INTERNATIONAL LANGUAGE ACADEMY OF CANADA (ILAC)
11.2011 - 04.2014
- Managed student admission process and outreach programs for the School
- Assisted students define and develop educational plans―assisting in the selection of appropriate course work and opportunities to achieve students’ goals
- Identified students in need of special attention, and implemented strategies for their success
- Provided students with information about alternatives, limitations, and possible consequences of academic decisions (such as adding, dropping, and withdrawing from courses; change of program, major and/or transfer institution)
- Researched accurate and up-to-date academic information about the school’s certificate, diploma, university placement, and other programs
- Managed sensitive situations and resolved complaints at an early stage to minimize conflict and prevent escalation
- Provided academic support to both local and outstation students
- Participated in school promotional activities and in building reputation with the community―promoting ILAC’s programs and services by providing specific information to prospective students.
Section Head | Mobile VAS Content Management
INFO2CELL―ACOTEL
04.2010 - 08.2011
- Defined VAS mobile communications strategies and guided their implementation
- Managed the performance of the entertainment team, including the content of the services sent to mobile phones
- Managed editorial team tasks, schedule, and deliverables, and provided periodic reports on team progress.
Education
MA - Education\Human Resource Development
University of Huddersfield
12.2005
BA - English-Arabic-English Translation
Applied Sciences University
12.2002
Skills
- Proficient in Microsoft Office software
- Proficient in college students information system ie Banner, eBecas, EDMISS, etc
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Area Researcher\Knowledge Analyst
World Education Services (WES)
10.2022 - Current
Undergraduate Academic Administrator
McMaster University
11.2021 - 07.2022
Freelance Arabic\English Translator
Freelance
08.2021 - Current
Freelance Undergraduate Academic Tutor/Academic Adviser
Freelance
07.2020 - 07.2021
Student Recruitment Manager
Dextris Educational Solutions
02.2020 - 06.2020
Localization Specialist
Multilingual Connections
07.2019 - 01.2020
International Admissions Advisor
HUMBER COLLEGE
04.2017 - 03.2019
Account and Market Manager | ILAC Academic Programs
INTERNATIONAL LANGUAGE ACADEMY OF CANADA (ILAC)
04.2014 - 10.2015
Academic Counsellor | Customer Service Representative
INTERNATIONAL LANGUAGE ACADEMY OF CANADA (ILAC)
11.2011 - 04.2014
Section Head | Mobile VAS Content Management
INFO2CELL―ACOTEL
04.2010 - 08.2011
MA - Education\Human Resource Development
University of Huddersfield
BA - English-Arabic-English Translation
Applied Sciences University
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