Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sargo Poulis

Ottawa,ON

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

16
16
years of professional experience

Work History

Manager on Duty

Costco
10.2009 - 10.2023
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Trained employees in essential job functions.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Initiated plans to improve customer relations, quality standards, and service efficiency.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Monitored workflow to improve employee time management and increase productivity.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Tire Service Technician

Walmart
02.2008 - 08.2009
  • Checked tires for correct air pressures and inflated or deflated tires to meet air pressure requirements.
  • Unloaded and stacked tires in proper locations to facilitate easy retrieval for use on customer vehicles.
  • Noted irregular tire wear and advised customer of repair or replacement options to promote vehicle safety.
  • Maintained and stored tools daily to enable retrieval from proper storage locations.
  • Rotated, mounted and balanced tires on cars, trucks, and vans.
  • Disposed of old tires correctly, meeting safety and environmental requirements.
  • Inflated tires to prescribed PSI per load requirements to optimize tire safety.
  • Operated machines safely and correctly, including tire changers and wheel balancers.
  • Maintained and managed tire and hardware inventory with regular stock assessments.
  • Serviced customer vehicles quickly and accurately to meet daily appointment schedules.
  • Maximized efficiency by coordinating changing and rotating of tires.
  • Dismounted, mounted, and repaired tires according to manufacturer specifications.
  • Evaluated tire tread depth and air pressure to verify proper tire inflation.
  • Tested tires for wear, balance and overall condition.

Education

High School Diploma -

Damascus High School
Iraq
06.2004

Skills

  • Business Administration
  • Waste Reduction
  • Business Planning
  • Priority Management

Languages

English
Professional Working

Timeline

Manager on Duty

Costco
10.2009 - 10.2023

Tire Service Technician

Walmart
02.2008 - 08.2009

High School Diploma -

Damascus High School

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Sargo Poulis