Sargam Hitesh Pathak
Toronto
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Accomplished and certified Pharmacy Technician with over 3 years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
St. Joseph's Health Centre
12.2021 - Current
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Counted and labeled prescriptions with correct item and quantity.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Pharmacy Technician
Shoppers Drug Mart Pharmacy
04.2021 - 12.2022
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Collected co-payments or full payments from customers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Counted and labeled prescriptions with correct item and quantity.
- Resolved third-party billing, computer system and customer service issues.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Education
Diploma - Pharmacy Technician
Humber College
Toronto, ON04.2021
Bachelors in Pharmacy - Pharmacy
K.B. Raval College of Pharmacy
Gujarat, India05.2019
Skills
- Prescription Order Verification
- Secure storage of medications
- Order Verification
- IV Pack Preparation
- Insurance processing
- Patient confidentiality
- Stocking shelves
- Customer Service
- Intravenous admixture preparation
- Processing payments
- Supply Restocking
Languages
English
Native or Bilingual
Gujarati
Native or Bilingual
Hindi
Native or Bilingual
Certification
- Licensed Pharmacy Technician - since April 2022
- SPT - Sterile Processing Technician
Timeline
Pharmacy Technician
St. Joseph's Health Centre
12.2021 - Current
Pharmacy Technician
Shoppers Drug Mart Pharmacy
04.2021 - 12.2022
Diploma - Pharmacy Technician
Humber College
Bachelors in Pharmacy - Pharmacy
K.B. Raval College of Pharmacy
- Licensed Pharmacy Technician - since April 2022
- SPT - Sterile Processing Technician
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