Sarfaraz Shahzad
Mississauga,Ontario
Summary
Hardworking Student offering part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills.
Overview
1
1
year of professional experience
16
16
years of post-secondary education
Work History
Consumer Relations Representative (D2D)
Canada Prime Marketing
Mississauga, ON, Ontario
07.2021 - 08.2021
- Offered competitive TELUS mobility, Smart Home Security systems (SHS) and automation plans.
- Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales.
- Completed documentation smoothly to finalize sales.
- Trained and shadowed a new employee ensuring a smooth transition into the job role.
Packager
Quick Solution Staffing Inc
Mississauga, ON
09.2020 - 10.2020
- Involvement in confidential assembly line packaging of PS5’s; before release
- Packaged and labeled boxes to prepare for freight
- Maintained neat, clean and safe workspace to avoid hazards and increase safety.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Exceeded expected production targets (50+) by maintaining high productivity levels and communicating with team members regarding orders.
Customer-Experience Associate
Walmart, Heartland
Mississauga, ON
11.2019 - 02.2020
- Exceeded goals through effective task prioritization and great work ethic achieving a Silver Star.
- In charge of dealing with customers requesting help with electronics, automotive supplies & hardware.
- Responsible for several departments simultaneously (electronics, hardware, automotive, furniture and seasonal)
- Maintained energy and enthusiasm in fast-paced environment.
- Maintained excellent attendance record, consistently arriving to work on time.
- Helped with merchandising in order to adhere to Walmart protocols.
Collections Officer
Legal Credit Management Corp
Mississauga, ON
01.2019 - 04.2019
- Achieved collection goal of $3,000 and closed 20+ accounts weekly
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Assisted debtors in setting up payment plans to recover overdue balances.
- Handled administrative responsibilities (type & e-mail invoices to manager, input confidential client contract data into collection system).
- Counseled debtors on payment options and arranged installment agreements.
- Utilized skip tracing tools to locate clients.
- Received inbound calls and answered questions from customers satisfactorily.
Front of House Team Member
Nihari Inn
Mississauga, ON
09.2018 - 12.2018
- Resolved conflicts in order to maintain positive & satisfactory customer relations.
- Serviced bathroom by cleaning surfaces and replacing soap.
- Stayed ready for quick turnovers by pre-bussing tables.
- Assisted servers with delivering food, filling beverages and retrieving items for guests.
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new staff in front-of-house procedures, customer relations and cleaning.
- Kept hostess station neat and clean with well-stocked supplies.
- Utilized POS system to receive and process food and beverage orders.
Education
BBA - Accounting
Sheridan College
Mississauga, ON 09.2018 - Current
High School Diploma -
ISG Dammam
08.2004 - 05.2017
Skills
Product line knowledge
Microsoft applications proficiency
Organization
Self-Motivated
Critical Thinking
Planning and Coordination
Excellent Communication
Staff relationships
Additional Information
- TECHNICAL PROFICIENCY AWARDS , Silver Star (Employee of the month) Walmart 2020
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Consumer Relations Representative (D2D)
Canada Prime Marketing
07.2021 - 08.2021
Packager
Quick Solution Staffing Inc
09.2020 - 10.2020
Customer-Experience Associate
Walmart, Heartland
11.2019 - 02.2020
Collections Officer
Legal Credit Management Corp
01.2019 - 04.2019
BBA - Accounting
Sheridan College
09.2018 - Current
Front of House Team Member
Nihari Inn
09.2018 - 12.2018
High School Diploma -
ISG Dammam
08.2004 - 05.2017