Sareena Maravilla
Newark
Summary
Dynamic professional with extensive experience in customer relations and organizational skills, notably at Hilton Homewood Suites. Proven ability to enhance client satisfaction and streamline operations. Proficient in data entry and Microsoft Office, with a strong commitment to confidentiality and effective communication. Recognized for resolving issues promptly and maintaining a welcoming environment.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Agency Receptionist
Community Childcare Council of Alameda County
01.2024 - Current
- Greeted and directed visitors, ensuring a welcoming atmosphere.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Maintained calendar for office activities.
- Ensured cleanliness and organization of reception area for professionalism.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Assisted with administrative tasks, supporting daily operational needs.
- Prepare Check Requests, along with attaching correlating documents.
- Check Deposits (date stamp check stubs, make copies, complete reports).
Registered Behavior Technician
Therapeutic Pathways
08.2021 - 01.2024
- Implemented individualized treatment plans to support clients with behavioral challenges.
- Assisted in conducting assessments to identify client needs and goals.
- Monitored client progress and documented behaviors for analysis and reporting.
- Utilized data collection methods to track behavioral changes and outcomes.
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Maintained compliance with ethical guidelines and best practices in behavior analysis.
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
- Used Kaba to document patient information, progress notes, and treatment plans.
Hotel Front Desk Agent
Hilton Homewood Suites
02.2018 - 08.2021
- Managed guest check-in and check-out processes efficiently, enhancing overall guest satisfaction.
- Conducted regular inventory checks of supplies, maintaining adequate stock levels for efficient service delivery.
- Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
- Collected room deposits, fees, and payments.
- Balanced daily cash drawer accurately, minimizing discrepancies and ensuring proper accounting procedures were followed.
- Ensured smooth communication between departments by relaying important information about guest preferences or special requests in a timely manner.
- Maintained strict confidentiality regarding sensitive guest information as per company policy guidelines.
Starbucks Barista
Starbucks, Barista
01.2015 - 08.2021
- Prepared a variety of coffee beverages using espresso machines and grinders.
- Trained and mentored new staff on customer service and beverage preparation techniques.
- Managed inventory levels, ensuring timely restocking of supplies and ingredients.
- Maintained cleanliness and organization of workstations to meet health and safety standards.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Education
American High School
Fremont, CANo Degree - Nursing Education
Ohlone College
Fremont, CA01-2027
No Degree - Nursing Education
Merritt College
Oakland, CA01-2027
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Billing and invoicing
- Records management
- Microsoft office
- Information protection
- Data inputting
Accomplishments
- Used Microsoft Excel to develop reports when checks/ cash came in.
Certification
- RBT - Registered Behavior Technician
- CPI Training
- CPR Training
Languages
Spanish
Native or Bilingual
Timeline
Agency Receptionist
Community Childcare Council of Alameda County
01.2024 - Current
Registered Behavior Technician
Therapeutic Pathways
08.2021 - 01.2024
Hotel Front Desk Agent
Hilton Homewood Suites
02.2018 - 08.2021
Starbucks Barista
Starbucks, Barista
01.2015 - 08.2021
American High School
No Degree - Nursing Education
Ohlone College
No Degree - Nursing Education
Merritt College
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