Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic
Sardina Snigdha

Sardina Snigdha

Winnipeg,Manitoba

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Store Associate

Winners TJX
10.2019 - 11.2022
  • Greeted customers, and monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
  • Increased sales and customer satisfaction through personalized servicing.

Customer Service Representative

Grameenphone Ltd. (Call Centre)
02.2017 - 06.2018
  • Handled customer inquiries and suggestions courteously and professionally, and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Detailed payment options and explained price, receipt and billing details to customers.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Retail Customer Sales Associate

Ecstasy
01.2016 - 01.2017
  • Stocked merchandise, clearly labeling items, and arranging according to size or color, managed cash register operations.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Provided customer feedback to management and identified areas of improvement for products and services.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Monitored customers for signs of security concerns and escalated issues to management.

Server

Comic Cafe
05.2015 - 01.2016
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Education

BBA - Business Administration

University of Winnipeg
Winnipeg, MB
04.2025

Higher Secondary Certificate - Business Studies

Noor Mohammad Public College
Dhaka, Bangladsh
06.2016

Secondary School Certificate - Business Studies

Charmugria Girls' High School
Madaripur, Bangladesh
04.2014

Skills

  • Microsoft Word
  • Mail Management
  • Time Management
  • Employee Training
  • Excel Spreadsheets
  • Microsoft PowerPoint
  • POS System Operations
  • Managing Cash Register
  • Team Leadership
  • Sales and Marketing
  • Loss Prevention Goals Monitoring
  • Customer Service
  • Brand Promotion
  • Database Maintenance
  • Call Center Operations
  • High-Volume Environments

Certification

  • Microsoft Office Specialist, New Horizons Computer, Inc. - 80 Hours
  • Ex-Cadet Sergeant of BNCC (Bangladesh National Cadet Corps).


Additional Information

  • Got an Referral Letter from MARKUS CHAMBER, THE DEPUTY MAYOR OF THE CITY OF WINNIPEG FOR VOLUNTEERING IN THE ST. NORBERT CANADA DAY EVENT
  • FIRST RUNNER-UP of UMBSA LUDO TOURNAMENT at the UNIVERSITY OF MANITOBA, UMBSA - 2018-19
  • VOLUNTEER OF UMBSA FRESHERS 2019, UMBSA
  • VOLUNTEER OF POTTASHA RELOADED 2018, CBA


Timeline

Store Associate

Winners TJX
10.2019 - 11.2022

Customer Service Representative

Grameenphone Ltd. (Call Centre)
02.2017 - 06.2018

Retail Customer Sales Associate

Ecstasy
01.2016 - 01.2017

Server

Comic Cafe
05.2015 - 01.2016

BBA - Business Administration

University of Winnipeg

Higher Secondary Certificate - Business Studies

Noor Mohammad Public College

Secondary School Certificate - Business Studies

Charmugria Girls' High School

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Sardina Snigdha