SARDAR S.
San Jose
Summary
Experienced with providing comprehensive support to ensure seamless operations and customer satisfaction. Utilizes strong communication and problem-solving skills to address and resolve issues efficiently. Track record of maintaining collaborative team environment and adapting to evolving challenges.
Overview
6
6
years of professional experience
Work History
Support Team Member
Add On Support Services
09.2024 - 01.2025
- Provide personal care and behavioral support/interventions to assigned clients
- Assists clients with grooming, toileting, eating/meal preparation when necessary
- Provide crisis intervention
- Encourage independence
- Maintain patient safety and comfort at all times
- Implement behavioral plans and communication plans
- Document care per policies and procedures
- Participate in rehabilitation and treatment programs, help with personal hygiene
- Performs other duties as assigned/necessary
- Add to the quality of life of the individual being supported
- Enhanced customer satisfaction by addressing and resolving technical issues promptly.
Warehouse Worker
Amazon.com Services LLC
06.2024 - 07.2024
- Sort Center Field-Seasonal VAR
- FC Associate I, L1
IT Helpdesk Support II
Duct Pros Corp
09.2023 - 02.2024
- Monitor IT Service Desk ticketing system daily and respond immediately to urgent requests while maintaining required SLA response and resolution times
- Assist other IT teams and IT Service Desk tiers as necessary
- Provide technical support for both hardware and software issues our users encounter by troubleshooting and researching
- Provisioning, imaging, installing, and configuring software and hardware
- Analyze user issues related to the configuration and operation of the computer operating system
- Active Directory, Microsoft 365, OKTA, Intune, Mosyle user administration and problem-solving
- Directly interact with end users via phone calls, emails, or through the IT ticketing system
- Escalate issues to the next support tier or appropriate team
- Participate in IT and Security training
- Resolve user issues in a timely manner or escalate to a higher support tier as necessary
- Contribute to the IT internal wiki with technical documentation, knowledge base, and team procedures
- Develop IT Service Desk Support procedures to be used by peers and lower tiers
- Improved team performance by collaborating with coworkers to share knowledge and develop best practices for issue resolution.
- Increased first call resolution rates with thorough understanding of company systems, applications, and infrastructure.
IT Specialist
Socar Cape LLC
04.2022 - 09.2023
- Company Overview: Information Technology Specialist SocarCape-Altrad Azerbaijan-France
- Provided knowledgeable technical support services for 190 local users along with remote support to customers using DameWare, TeamViewer, Anydesk
- Creating a User account in Microsoft Active Directory
- Setting up the laptop for a new user Domain connection and installing programs
- Creating a VPN account, creating rules on Fortinet FG Firewall 101f/80e/40e
- Create User Mailbox in Microsoft Exchange 2016/2019, Kerio Connect Mail Server
- Experience in user file backup, file recovery EaseUS Data Recovery Wizard Technician, Recuva and Acronis Data Recovery
- Cabeling, testing of UTP – CAT3, CAT4, CAT5, CAT5E, CAT6 cable connections
- Installation of office equipment: Printers, scanners, projectors
- Experience with 3CX IP PBX, SNOM M700/200 DECT Multicell Base station, phone SNOM/Fanvil
- CCTV setting Hikvision DVR/ NVR
- Create User Mailbox in Exchange 2019, Yandex 365
- Rack setup and Cable Management
- Experience with Linux, Ubuntu
- Experience with Microsoft Office pro 2013/2016/2019
- Information Technology Specialist SocarCape-Altrad Azerbaijan-France
IT Specialist
One Degree, LTD
04.2019 - 04.2022
- Maintained 90 Windows computers and peripherals, including all configuring and monitoring
- Remote support to customers using TeamViewer and Anydesk
- Delivered local and remote technical support services for 90 users utilizing FreshDesk ticketing system with both Windows 7/8/8.1/10/11, macOS Linux Ubuntu
- Delivered local and remote technical support services for 190 users utilizing Manage Engine ticketing system with both Windows 7/8/8.1/10/11 and macOS
- Cabeling, testing of UTP – CAT3, CAT4, CAT5, CAT5E, CAT6 cable connections
- Installation of office equipment: Printers, scanners, projectors
- CCTV setting Hikvision DVR/ NVR
- Create User Mailbox in Exchange 2019, Yandex 365
- Rack setup and Cable Management
- Setting up IVR (Interactive Voice Response) Yeastar Neogate GSM Gateway connection to 3CX server
- Understanding of TCP/IP and LAN/WAN technologies
- Install, test and configure new workstations, peripheral equipment and software
- Understanding the virtual machine VMware ESX
- Configuring a virtual machine for Kerio OS firewall
- Spam protection via email SpamTitan (Email Anti Spam & Security) setting
- Experience with Linux, Ubuntu
- Experience with Microsoft Office pro 2013/2016/2019
Education
Master's degree - COMPUTER REPAIR AND MAINTENANCETECHNICIAN
BAKU VOCATIONAL SCHOOL 5
Cisco IT Essentials - IT Essentials
STEP IT Academy Azerbaijan
Skills
- Crisis Intervention
- Hygiene Remote User Support
- Quality Oriented
- Software Troubleshooting
- Office/2007/2016/2019
- Microsoft Exchange
- Windows
- Windows Server Administration
- Cross-cultural communication
- Social media networking
Timeline
Support Team Member
Add On Support Services
09.2024 - 01.2025
Warehouse Worker
Amazon.com Services LLC
06.2024 - 07.2024
IT Helpdesk Support II
Duct Pros Corp
09.2023 - 02.2024
IT Specialist
Socar Cape LLC
04.2022 - 09.2023
IT Specialist
One Degree, LTD
04.2019 - 04.2022
Cisco IT Essentials - IT Essentials
STEP IT Academy Azerbaijan
Master's degree - COMPUTER REPAIR AND MAINTENANCETECHNICIAN
BAKU VOCATIONAL SCHOOL 5
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