Sarbpreet Singh
Halifax,NS
Summary
Dedicated and customer-focused professional with a proven track record in providing exceptional service within the hospitality industry. Demonstrated expertise as a concierge and front desk receptionist, adept at creating welcoming environments and ensuring seamless guest experiences. Possess a strong understanding of hotel operations, along with excellent communication and interpersonal skills to effectively engage with guests and address their needs. Skilled in managing multiple tasks efficiently and maintaining composure in fast-paced environments. Seeking opportunities in Visitor-focused, Guest-oriented and similar establishments to leverage my expertise in delivering outstanding customer service and contributing to organizational success.
Overview
4
4
years of professional experience
Work History
Concierge Supervisor
Condor Security
02.2022 - 04.2024
- Streamlined front desk operations for increased efficiency and improved guest experiences.
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized recommendations.
- Provided exceptional assistance to 30 VIP guests on a daily basis, managing unique requests and exceeding expectations consistently.
- Reduced guest complaints with proactive problem-solving and timely communication.
Convenience Store
4U Milk Variety
04.2022 - 01.2023
- Ensured compliance with all local, state, and federal regulations related to store operations, safety protocols, and licensing requirements.
- Safeguarded store and engaged in cash and inventory control through security equipment and procedures and eliminated store liability by adherence to applicable alcohol and tobacco regulations.
- Handled cash transactions accurately while maintaining strict adherence to financial controls and security procedures.
- Maintained high standards of cleanliness and organization within the store to create a pleasant shopping experience for customers.
Front Desk Receptionist
Maharaja Hotel And Bar
08.2021 - 03.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments with extra activeness.
- Trained new team members on company procedures, customer service and issue resolution while performing job responsibilities.
- Scheduled, coordinated, and confirmed dozens of appointments and meetings daily
Gas Station Manager
HP
02.2020 - 06.2021
- Improved overall store performance with proactive maintenance of gas pumps and equipment.
- Managed daily cash reconciliations accurately, ensuring proper accounting procedures were followed consistently.
- Conducted regular inspections every 30 minutes of facilities to proactively identify potential hazards or repair needs.
- Enhanced customer satisfaction by implementing efficient service protocols and staff training.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
Associate of Applied Science - Public Relations
Canadore College of Applied Arts And Technology
SCARBOROUGH, ON01.2024
High School Diploma -
SAHIBZADA AJIT SINGH INTERNATIONAL SCHOOL
MALERKOTLA04.2020
Skills
- Exceptional communication
- Customer Service
- Clear Communication
- Time Management
- Cash Handling
- Problem-solving skills
- Teamwork orientation
- Team Supervision
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Convenience Store
4U Milk Variety
04.2022 - 01.2023
Concierge Supervisor
Condor Security
02.2022 - 04.2024
Front Desk Receptionist
Maharaja Hotel And Bar
08.2021 - 03.2022
Gas Station Manager
HP
02.2020 - 06.2021
Associate of Applied Science - Public Relations
Canadore College of Applied Arts And Technology
High School Diploma -
SAHIBZADA AJIT SINGH INTERNATIONAL SCHOOL
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