Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sarbjot Kaur

Sarbjot Kaur

Sacramento,CA

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.


Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.

Overview

6
6
years of professional experience

Work History

Operations Manager

Amazon
06.2024 - Current
  • Led and managed cross-functional teams to achieve departmental goals and foster a collaborative work environment.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Analyzed and improved operational processes to enhance efficiency and reduce costs.
  • Collaborated with senior management to develop and implement strategic initiatives that support business objectives.
  • Identified training needs and implemented programs to enhance team skills and productivity.
  • Managed projects from inception to completion, ensuring timely delivery and alignment with business goals
  • Led a $25 million project, overseeing all phases from initiation to completion, ensuring alignment and organizational goals.

Assistant Manager

Sephora
06.2022 - 05.2024
  • Review Sales strategize action for continued improvement
  • Review and utilize Sales data to provide colleague recognition; develop and communicate strategies to improve results
  • Resilience and ability to react to situations in the moment and stay aware of changing store priorities as they arise
  • Helped customers feel relaxed and comfortable through conversation and personal reliability.
  • Generated repeat business through exceptional customer service.
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Managed a cross functional team of 15, resulting in a 20% increase in productivity

Accounts Payable

California Prison Industry
05.2021 - 01.2022
  • Working in a fast-paced environment with frequently changing priorities
  • Reached out to vendors and customers to verify information and follow up on client issues.
  • Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
  • Maintained account accuracy by reviewing and reconciling checks monthly.
  • Gathered, evaluated and summarized account data in detailed financial reports.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Reviewed and analyzed over 100 transactions daily, ensuring accuracy and compliance with company standards

Sales and Merchandise Coordinator

Kohl's
01.2019 - 08.2021
  • Prioritizing tasks and managing store work load.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Hired new merchandising employees and provided effective training.
  • Identifying underperforming metrics and generating strategic solutions that leverage existing tools, programs and resources
  • Training, coaching and developing direct reports
  • Meeting/exceeding sales, profitability, and operational goals
  • Reviewing/interpreting financial and operational reporting, including store visit and audit results

Education

Bachelor of Science - Human Resources & Organizational behavior

California State University
Sacramento, CA

General Management - Business administrations

California State University, Sacramento
Sacramento, CA

Skills

  • Maintenance Planning
  • Customer Service
  • Labor Relations
  • Performance reporting
  • Microsoft PowerPoint, Excel, and Word
  • Performance Assessment

Languages

Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Urdu
Professional Working

Timeline

Operations Manager

Amazon
06.2024 - Current

Assistant Manager

Sephora
06.2022 - 05.2024

Accounts Payable

California Prison Industry
05.2021 - 01.2022

Sales and Merchandise Coordinator

Kohl's
01.2019 - 08.2021

Bachelor of Science - Human Resources & Organizational behavior

California State University

General Management - Business administrations

California State University, Sacramento

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Sarbjot Kaur