Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sarbjot Kaur

Calgary,AB

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Canadian A Truck Repair
09.2022 - 09.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed over 40 customer calls per day.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.

Sales Representative

Wave Mobile Inc. O/A Freedom Mobile
08.2017 - 05.2022
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Implemented sales strategies to increase profits.
  • Answered customer questions about mobile products and services.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Improved customer satisfaction ratings by 20% within six months of implementing sales coaching program.
  • Reduced product return processing time by 30%, enhancing overall customer experience.

Education

Post-Baccalaureate Diploma - Wireless Networking

Lambton College of Applied Arts And Technology
Mississauga, ON
05.2018

Bachelor of Engineering - Electronics And Communication Engineering

Chandigarh University
Chandigarh, India
05.2016

Skills

  • MS Office: Excel, Powerpoint, Word
  • Verbal and written communication
  • Customer Service
  • Team Leadership
  • Client Relationship-Building
  • Coaching and Mentoring
  • Analytical/ problem solving skills

Certification

  • Business Analysis Fundamentals - ECBA, CCBA, CBAP endorsed
  • Identify & Define the Problem with Business Analysis
  • Business Analysis Modeling Skills & Techniques


Timeline

Customer Service Representative

Canadian A Truck Repair
09.2022 - 09.2023

Sales Representative

Wave Mobile Inc. O/A Freedom Mobile
08.2017 - 05.2022

Post-Baccalaureate Diploma - Wireless Networking

Lambton College of Applied Arts And Technology

Bachelor of Engineering - Electronics And Communication Engineering

Chandigarh University

Similar Profiles

CREATE PROFILE
Sarbjot Kaur