Sarbjot Kaur
Calgary,AB
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Canadian A Truck Repair
Etobicoke ON
09.2022 - 09.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed over 40 customer calls per day.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Sales Representative
Wave Mobile Inc. O/A Freedom Mobile
Brampton, ON
08.2017 - 05.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Implemented sales strategies to increase profits.
- Answered customer questions about mobile products and services.
- Managed inventory control, cash control, and store opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Improved customer satisfaction ratings by 20% within six months of implementing sales coaching program.
- Reduced product return processing time by 30%, enhancing overall customer experience.
Education
Post-Baccalaureate Diploma - Wireless Networking
Lambton College of Applied Arts And Technology
Mississauga, ON05.2018
Bachelor of Engineering - Electronics And Communication Engineering
Chandigarh University
Chandigarh, India05.2016
Skills
- MS Office: Excel, Powerpoint, Word
- Verbal and written communication
- Customer Service
- Team Leadership
- Client Relationship-Building
- Coaching and Mentoring
- Analytical/ problem solving skills
Certification
- Business Analysis Fundamentals - ECBA, CCBA, CBAP endorsed
- Identify & Define the Problem with Business Analysis
- Business Analysis Modeling Skills & Techniques
Timeline
Customer Service Representative
Canadian A Truck Repair
09.2022 - 09.2023
Sales Representative
Wave Mobile Inc. O/A Freedom Mobile
08.2017 - 05.2022
Post-Baccalaureate Diploma - Wireless Networking
Lambton College of Applied Arts And Technology
Bachelor of Engineering - Electronics And Communication Engineering
Chandigarh University