Sarbjit Kaur
Toronto,ON
Summary
An enthusiastic individual with expertise in customer service of over 4+ years of experience in diverse fields. Passionate about building strong relationships with individuals, companies and other firms, customer engagement and engaging in a loyal customer and service provider relationship. Adheres to the principles and ethics creating an ideal environment for professionalism and gained expertise in versatile administration and management functions.
Overview
11
11
years of professional experience
Work History
Concierge(Security)
Allied universal security
Ontario
05.2021 - Current
Working as Concierge and Supervisor under AUS (Allied Universal Security) in the residential division. The job requires to maintain databases of the residents and managing the access of the residents in the certain areas of building. Emergency analysis, Fire alarm analysis and use of force are majorly the part of the job that require attention to detail and following the procedures and rules in
accordance with the standards of Ontario.
Key Contributions:
- Alleviated the situation of an armed homeless individual that had resident as a hostage.
- Maintained the databases and confidential information of residents and regulated the access level to the residents in the apartment.
- Monitored surveillance equipment to identify potential security risks or safety concerns.
Shift Supervisor
Tim Hortons ( North York)
Ontario
03.2019 - 11.2021
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Directed and coordinated production activities, encouraging employees to meet specifications.
- Assisted upper management with daily operations to meet standards of service and quality.
- Provided on-the-job training to new staff members.
Production Associate
Bio Raw ( North York)
Ontario
01.2019 - 04.2019
- Review the order details, maintaining the production sheets and ingredients' sheet
- Maintaining invoices of Customer's order and review of package finished meals according to the company's quality standards
- Maintain the production facility is clean and safe pre- and post-shift.
Customer service specialist
Freedom Mobile Store ( North York)
Ontario
06.2018 - 07.2018
Senior Computer Trainer
Harbour Point Consultancy and Education Institution
India
09.2012 - 03.2017
Education
Post Graduate Certificate - Mobile Application Design and Development
Lambton College in Toronto
12.2019
Masters of Science - Computer Science
Lovely Professional University
05.2012
Bachelor of Education -
Lovely Professional University
05.2010
Skills
- Enjoy and readily adopt new challenges and have the ability to meet deadlines under pressure
- Work as a team member on projects and lead where required
- Strong organizational and time management skills with keen attention to detail
- Exceptional customer service and interpersonal skills
- Bilingual-English, Punjabi, and Hindi
- Administrative Support
- Marketing
- Safety Procedures
- Training and Mentoring
- Customer Relationship Development
- Inventory Management
Personal Projects
Quiz Web Application
Tech Stack: JavaScript, PHP, HTML5, CSS3, MySQL
• Designed and Developed a web-based application quiz application and its admin portal.
• Developed front end using HTML5, CSS, Bootstrap and Backend using PHP and MySQL.
MyBike application on Android platform
• Developed application using Map navigation feature (GoogleMapAPI).
• Added features like creating personal account and saving personal information.
• Main features with calculating burned calories during biking from initial location to destination.
Notes Application native app on both iOS and Android (Daily Notes)
Tech Stack: Swift 3, Java 8, SQL
• Store notes with the location/date/time where it is taken.
• Can store image/audio/videos as a part of the note.
• Search notes with any keyword, sort by date or title.
Restaurant database
Tech Stack: Xampp
• Designed database of a food ordering and finder app.
• Designed completed table structure and the relation between the table.
• Use joins to connect multiple table to fetch data from the database.
Volunteering
National Service Center(NSC) Aug 2006- May 2009
Junior Designer
National Service Scheme Jul 2006- Apr 2012
Coordinator(Disaster and Humanitarian Relief)
Timeline
Concierge(Security)
Allied universal security
05.2021 - Current
Shift Supervisor
Tim Hortons ( North York)
03.2019 - 11.2021
Production Associate
Bio Raw ( North York)
01.2019 - 04.2019
Customer service specialist
Freedom Mobile Store ( North York)
06.2018 - 07.2018
Senior Computer Trainer
Harbour Point Consultancy and Education Institution
09.2012 - 03.2017
Post Graduate Certificate - Mobile Application Design and Development
Lambton College in Toronto
Masters of Science - Computer Science
Lovely Professional University
Bachelor of Education -
Lovely Professional University
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