Sarbjit Chhina
Product Manager
Richmond,BC
Summary
Experienced Healthcare IT Product Manager skilled in translating complex business problems into software vision, roadmap, and design. Possessing over 14 years of experience, and a deep understanding of clinical workflows, EHR/PM integrations, interoperability, and the FHIR standard. Excel in collaborating with multi-disciplined teams, both internal and external stakeholders, to achieve successful outcomes. Expertise includes leading product development for Electronic Health Records, Real time Pharmacy Benefits, Laboratory Information Systems, and Interoperable Health Data Exchange.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
Work History
Product Manager
Phreesia
10.2021 - Current
- Accelerated Time-to-Market by leading the development of a Standard Integration Platform that dramatically reduced integration time for health screeners from 4 sprints to 3-4 days
- Expanded Market Reach by Driving a cross-functional team to successfully launch a new market integration with Unlimited Financials, targeting a $13M TAM in the oncology space
- Optimized Product Launch by Leading the Go-To-Market and beta plan for new features, collaborating with cross-functional teams to ensure a smooth and efficient launch
- Identified and Pursued New Markets by Collaborating with sales, market development and partnership teams to identify and develop new market opportunities in behavioral health, oncology, and general practice
- Enabled Data-Driven Innovation by Facilitating the development of data-driven products, such as patient engagement campaigns, by defining standardized intake templates and clinical value sets
- Ensured Advanced Technical Standards by Creating internal FHIR specifications and implementation guides to streamline development and integration processes
- Influenced Product Strategic Direction by driving executive-level discussions to bring alignment on product vision, effectively communicating technical capabilities and business impacts
- Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
- Mentored and trained Associate Product Managers, empowering them to lead integration product teams and achieve significant performance improvements
- Delivered Product Excellence by Tracking product utilization, incorporating customer feedback into product roadmaps, and executing product roadmaps for various integration products, including business requirements, user story writing, grooming, and prioritization
Sr. Business Analyst
LifeLabs
11.2020 - 10.2021
- Modernized Laboratory Operations through digital transformation of manual and paper-based systems for Mobile Lab Services and Genetics results reporting
- Enhanced Requirements Gathering by conducting comprehensive requirements workshops to gather, analyze, and document detailed requirements, use cases, workflows, and business rules
- Aligned Cross-Functional Teams including internal and external stakeholders, to define and execute the product roadmap
- Optimized Technology Solutions: Collaborated with multiple external vendors to identify and evaluate digital solutions for laboratory operations, making informed build-vs-buy decisions
Product Owner
Allscripts
09.2019 - 10.2020
- Served as a Product Owner for data security solutions, ensuring the secure transmission of PHI and other sensitive information via FHIR APIs
- Built Client-Centric Solutions through collaborations directly with clients to assess their specific needs and recommend tailored data security solutions aligned with PHI Data Security rules
- Demonstrated Product Leadership by contributing to product roadmaps and investment decisions by documenting comprehensive market and business requirements
- Optimized Healthcare Software by conducting gap analysis, backlog grooming, and design brainstorming sessions, driving the development of innovative solutions for Electronic Health Records and Health Data Exchange
Product Owner
Tieto
06.2018 - 06.2019
- Enhanced Agile Practices by leading the adoption of agile techniques to optimize business analysis and product management processes
- Strengthened Client Relationships through quality products that led to the successful extension of the Netherlands Pathology Laboratory contract and fostering strong client partnerships
- Developed Talent: Hired and mentored new team members, fostering a culture of growth and innovation
Senior Business Analyst/Product Owner
Allscripts
07.2011 - 06.2018
- Stabilized a Critical Product by streamlining processes, conducting impact analyses, and implementing effective solutions
- Significantly reduced the defect backlog by 50-60% in the first year and 80-90% in the second year.
- Minimized Client Escalations by over 70% and optimized support team training efforts
- Led Complex Integrations while leading cross-functional teams to manage high-volume interfaces, transmitting over a million messages daily between 4 internal EHRs and 5 external partners
- Architected Integration Solutions for critical healthcare services, including electronic prescriptions, pharmacy benefits, patient eligibility, and medication history
- Developed a standardized internal FHIR JSON-based messaging structure to enhance interoperability and data exchange efficiency
Healthcare Business Analyst
Mphasis
05.2010 - 07.2011
- Created clear and concise business process workflows for Hospital Information System modules
- Developed comprehensive Functional Requirement Specifications (FRS), Use Case Documents, and Use Case Diagrams to ensure accurate and efficient system development
- Reviewed RFPs and presented product demonstrations to prospective clients, effectively communicating value propositions and addressing client needs
Education
Master of Business Administration - Hospital and Healthcare
Symbiosis International University
Pune, India 06.2008 - 06.2010
Bachelor of Science - Biotechnology
Guru Nanak Dev University
Amritsar, India 07.2004 - 05.2007
Skills
Health Data Standards - HL7, FHIR, SNOMED, ICD
Backlog Maintenance and Prioritization
Cross Functional Collaboration
Development methodologies - Agile scrum , Kan-ban and waterfall
Product vision, roadmap and strategy
Go-to-Market strategy
EHR/EMR, Clinical Workflows
Clinical Integrations
Product LifeCycle Management
Electronic Prescriptions
Real time Pharmacy benefits
Certification
SAFe 5.0 Product Owner/Product Manager
Volunteer Experience
Volunteer, Non-profit helping distressed farmers in India, Registered 501(c)
Timeline
Product Manager
Phreesia
10.2021 - Current
Sr. Business Analyst
LifeLabs
11.2020 - 10.2021
Product Owner
Allscripts
09.2019 - 10.2020
Product Owner
Tieto
06.2018 - 06.2019
Senior Business Analyst/Product Owner
Allscripts
07.2011 - 06.2018
Healthcare Business Analyst
Mphasis
05.2010 - 07.2011
Master of Business Administration - Hospital and Healthcare
Symbiosis International University
06.2008 - 06.2010
Bachelor of Science - Biotechnology
Guru Nanak Dev University
07.2004 - 05.2007
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