Summary
Work History
Education
Skills
Work Preference
Work Availability
Timeline
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Sarbjeet Kaur

Courier Care Specialist
Prince George,BC

Summary

To work with a company that fosters a positive working environment and offers opportunities, which in turn will help me grow both personally and professionally. Also, to gain more experience.

Work History

PC Express

Loblaws,
12.2022 - 10.2023
  • Collaborated with team members to ensure timely completion of orders during peak demand periods.
  • Excellent communication skills, both verbal and written.
  • Exceeded company expectations for order fulfillment speed and accuracy, consistently meeting or surpassing performance metrics.
  • Maintained a clean, safe work environment by complying with established safety procedures and guidelines.
  • Maintained strong working relationships with coworkers, contributing to a positive and supportive team environment within the team.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.

Courier Care specialist

Skip The Dishes
03.2022 - 09.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved courier complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both couriers and the company alike.
  • Enhanced courier satisfaction by promptly addressing concerns and providing accurate information.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently by maintaining a high level of productivity and quality assurance in chat interactions.
  • Managed multiple simultaneous email campaigns from start to finish.

Cashier

Lowe's Home Improvement
02.2018 - 02.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Education

GED -

College of New Caledonia
Prince George
09.2017 - 04.2020

High School Diploma -

Sri Hemkunt Sen. Sec. School
Kot-Ise-Khan
01.2013 - 04.2015

Skills

Safety processes and procedures

Staff training and development

Team leadership Equipment troubleshooting

Sales and upselling Cash handling

Strong verbal and written communication

Cash handling

Work Preference

Work Type

Full Time

Location Preference

RemoteOn-Site

Important To Me

Company CultureFlexible work hoursCareer advancementPersonal development programsTeam Building / Company Retreats

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

PC Express

Loblaws,
12.2022 - 10.2023

Courier Care specialist

Skip The Dishes
03.2022 - 09.2024

Cashier

Lowe's Home Improvement
02.2018 - 02.2020

GED -

College of New Caledonia
09.2017 - 04.2020

High School Diploma -

Sri Hemkunt Sen. Sec. School
01.2013 - 04.2015

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Sarbjeet KaurCourier Care Specialist