Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Open To Work

Sarbjeet Deol

Winnipeg

Work Preference

Job Search Status

Open to work

Work Type

Full TimePart Time

Location Preference

On-SiteRemoteHybrid

Summary

Dedicated professional with extensive experience in security supervision and customer care. Combines strong leadership and operational oversight to enhance safety and customer satisfaction. Demonstrates effective conflict resolution and team management skills in fast-paced environments.

Overview

1
1
Certification
8
8
years of professional experience

Work History

Menu Creation Team Lead

SkipTheDishes
Winnipeg
05.2026 - Current
  • Provided leadership and guidance to team members, ensuring timely completion of high-quality tasks.
  • Streamlined daily workflow and prioritized tasks, improving resource allocation and team efficiency.
  • Implemented process improvements, enhancing delivery procedures and reducing delays.
  • Monitored performance metrics, identifying opportunities for operational enhancement and driving informed decision-making.
  • Utilized advanced technical skills to troubleshoot complex issues and implement effective solutions.
  • Collaborated with diverse coworkers to achieve goals and resolve product-related issues.
  • Promoted high customer satisfaction by efficiently resolving problems with knowledgeable service.
  • Conducted comprehensive research and data analysis to support strategic planning decisions.

Security Supervisor

Paladin Security
02.2021 - Current
  • Supervised and coordinated daily activities of security officers to ensure site safety and operational efficiency.
  • Monitored CCTV systems, alarm systems, and access control procedures to prevent security breaches.
  • Conducted regular patrols and inspections to identify and address safety hazards or security risks.
  • Responded to incidents, emergencies, and disturbances using sound judgment and established protocols.
  • Investigated security incidents and implemented corrective actions to prevent recurrence.
  • Prepared detailed incident reports and maintained accurate security logs to support incident resolution and compliance.
  • Provided training and ongoing coaching to security personnel on procedures, safety standards, and customer service.
  • Enforced company policies and safety regulations to uphold security standards and mitigate risks.
  • Coordinated with law enforcement, emergency services, and management during critical incidents.

Customer Care - Team Lead

SkipTheDishes
02.2019 - 05.2026
  • Resolved complex customer issues, ensuring timely and satisfactory outcomes.
  • Provided real-time support and guidance to customer service agents for effective inquiry resolution.
  • Coached team members to improve performance and service quality, fostering a culture of continuous development.
  • Monitored daily operations and tracked team performance, ensuring alignment with targets and service levels.
  • Handled customer complaints on social media platforms, maintaining professionalism and reinforcing brand values.
  • Addressed escalated cases using strong problem-solving and conflict resolution techniques.
  • Scheduled agents according to operational needs and workload demands. based on operational needs and workload demands.
  • Reviewed employee timesheets for accuracy and compliance with company policies. for accuracy and compliance.

Secuirty officer

GardaWorld
Winnipeg
03.2018 - 12.2019
  • Monitored hospital premises to ensure safety and security for patients and staff.
  • Conducted regular patrols to proactively detect and deter security threats, enhancing safety for all.
  • Responded promptly to alarms and emergency situations within the facility.
  • Collaborated with medical staff during crisis situations to effectively maintain order and ensure patient safety.
  • Investigated incidents on hospital premises and prepared comprehensive reports to support incident resolution and improve future security measures.
  • Assisted in managing visitor access and verifying identification for entry.
  • Enforced parking regulations for staff, patients, and visitors in designated areas.
  • Operated x-ray and body scanning equipment to prevent prohibited items from entering premises.

Education

BUSINESS ADMINISTRATION ASSISTANT -

MANITOBA INSITUTES OF TRADES ABND TECHNOLOGY
Winnipeg, MB
02-2018

HIGH SCHOOL -

S.D.S.P.P. SCHOOL
PUNJAB, INDIA
03-206

Skills

  • Process improvement
  • Customer satisfaction
  • Operational efficiency
  • Incident management
  • Data analysis
  • Strategic planning
  • Team leadership
  • Staff training
  • Shift management
  • Project development
  • Conflict resolution
  • Problem solving
  • Communication skills
  • Employee engagement

Certification

  • Security license
  • Class 5F, 1A license
  • First Aid - CPR
  • MOAB Training
  • NVCI training
  • Use of Force
  • Self Defense Training
  • Opioid Poisoning Response Training

Timeline

Menu Creation Team Lead

SkipTheDishes
05.2026 - Current

Security Supervisor

Paladin Security
02.2021 - Current

Customer Care - Team Lead

SkipTheDishes
02.2019 - 05.2026

Secuirty officer

GardaWorld
03.2018 - 12.2019

BUSINESS ADMINISTRATION ASSISTANT -

MANITOBA INSITUTES OF TRADES ABND TECHNOLOGY

HIGH SCHOOL -

S.D.S.P.P. SCHOOL
Sarbjeet Deol