Sara ( Yei Hyoun) Kim

• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
• Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
• Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
• Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
• Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
• Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Managed purchasing, sales, marketing and customer account operations efficiently.

Sales associate (2021/September), Keyholder (2022/February) and started ASM (2022/June).

• Always have Top 3 sales result and royalty customer list.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Rotated merchandise and displays to feature new products and promotions.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

• Increased sales and customer satisfaction through personalized servicing. Always being in Top 3 performance.
• Communicate with customers smoothly and provide customized services
• Used consultative sales techniques to understand customer needs and recommend relevant products and services
• Ability to understand what I must do in the store and grasp the parts of how the store should operate
• Ability to communicate with the colleague and passionate about teamwork.
• Available about visual knowledge to display items
• Collaborated with the management team on implementing strategies to achieve store''s monthly sales targets.

• Assist professor about course to check student attendance, check recordings, have a tutoring session with students etc
• To helping for student about course environment by smooth communication.
• Handled class records for attendance, assignment grades and course participation scores.

• Teach kindergarten (5-7 years olds) students
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.
• Assisted in lessons, curriculum and homework planning.
• Provided one-on-one and group-based learning support focused on student progress.