Sara Wannan
Vaughan,ON
Summary
Dynamic professional with a proven track record at Ricamo, enhancing brand visibility and community engagement through innovative social media strategies. Skilled in Microsoft Office Suite and fostering positive customer interactions, I excel in leveraging technical and interpersonal skills to drive organizational success. Achieved significant follower growth with a focus on impactful achievements.
Overview
8
8
years of professional experience
Work History
Receptionist Administrator
Cortel Group Sales and Maple Ring Realty
Vaughan, Ontario
11.2024 - Current
- Scheduling appointments and maintaining calendars for staff members.
- Answering incoming calls professionally and politely, responding to customer queries, or directing them to the relevant department.
- Organizing daily office operations, such as filing daily disbursements to lawyers and the head office, preparing amendments, handling client payments, and issuing invoices.
- Assisting with administrative tasks, such as data entry into company databases.
- Created spreadsheets to track customer information, such as contact details, waiting lists, and payment trackers.
- Responding promptly to emails from customers, and other departments within the organization.
- Selling additional parking spots and storage units
Barista
Di Pietro Coffee
Vaughan, Ontario
10.2024 - Current
- Monitored inventory levels of supplies and restocked when necessary.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Stocked shelves with ingredients needed to make coffee drinks.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Fostered relationships with customers to ensure their return and create a regular customer base
Cashier
Grocery Checkout
Toronto, Canada
11.2022 - 12.2023
- Assisted over 50 daily customers with checkout, locating products, and further inquiries.
- Managed inventory to upkeep store aesthetics, and create a smoother shopping experience for customers.
- Carried out POS transactions, as well as opening and closing balances.
- Operated the cash register, balanced cash drawers at the start and end of shifts, and ensured that all transactions were accurately recorded.
- Assisted with inventory management, restocking shelves, organizing products, and conducting inventory checks to ensure the availability of popular items.
- Worked closely with team members to ensure smooth store operations, including helping with opening and closing duties, maintaining store cleanliness, and restocking shelves during peak hours.
Social Media Manager
Ricamo
Cairo, Egypt
09.2021 - 12.2022
- Designed engaging and visually appealing posts, stories, and reels showcasing home decor products, styling ideas, and product features using Canva.
- Fostered a highly engaged community by responding to comments, direct messages, and mentions, creating a welcoming atmosphere, and building brand loyalty.
- Increased followers using organic and paid strategies, including collaborations with influencers, local home decor stores and targeted ad campaigns.
- Monitored key performance indicators (KPIs) like engagement rates, follower growth, and page traffic using Instagram Insights and other analytics tools, adjusting strategies for optimal performance.
- Led successful Instagram campaigns (e.g., seasonal promotions and product launches), driving increased traffic and sales inquiries.
Surveyor
Institute for Social Research
Toronto, Canada
11.2019 - 02.2020
- Completed 40+ telephone surveys per shift.
- Supported data collection efforts in socially significant research areas, including transportation access, housing, and community resources.
- Coordinated with academic staff to ensure that survey data was accurately incorporated into larger research frameworks.
- Participated in community-based research efforts, engaging with local communities to gather information related to social issues such as affordable housing, transportation access, or public health disparities.
Intern
Wannan For Trading and Distribution
Cairo, Egypt
06.2017 - 08.2019
- Helped customers complete purchases, locate items, and join reward programs to promote loyalty, satisfaction, and sales numbers.
- Maintained register accuracy by balancing the cash drawer at the beginning and end of each shift.
- Processed POS transactions, including checks, cash, and credit purchases or refunds.
- Restocked, arranged, and organized merchandise in front lanes to drive product sales.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
Education
Bachelor of Arts - Financial Business Economics
York University
06.2024
High School Diploma - Certificate in International Baccalaureate
The American International School in Egypt
06.2019
Skills
- Microsoft Office Suite
- STATA program
- DocuSign
- Document scanning and digitization
- Square Payments
- SalesFish
Languages
- English, Bilingual Proficiency
- Arabic, Native Proficiency
- Spanish, Beginner Proficiency
Timeline
Receptionist Administrator
Cortel Group Sales and Maple Ring Realty
11.2024 - Current
Barista
Di Pietro Coffee
10.2024 - Current
Cashier
Grocery Checkout
11.2022 - 12.2023
Social Media Manager
Ricamo
09.2021 - 12.2022
Surveyor
Institute for Social Research
11.2019 - 02.2020
Intern
Wannan For Trading and Distribution
06.2017 - 08.2019
Bachelor of Arts - Financial Business Economics
York University
High School Diploma - Certificate in International Baccalaureate
The American International School in Egypt
Similar Profiles
Lisa TomeoLisa Tomeo
Realtor at Coastal Realty Group Sales & ManagementRealtor at Coastal Realty Group Sales & Management
Akeem BishopAkeem Bishop
Technician at CortelTechnician at Cortel
Meagan BlackMeagan Black
Realtor at Triangle Home Sales powered by LPT Realty LLCRealtor at Triangle Home Sales powered by LPT Realty LLC