Saratu Conteh
Toronto,ON
Summary
Dynamic professional with a proven track record at Ignite Solar, enhancing customer loyalty through exceptional service and effective communication. Skilled in crisis management and strategic partnerships, I excel in fostering community engagement and driving continuous improvement. My expertise in document management and collaboration has significantly contributed to organizational success. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
17
17
years of professional experience
Work History
Outreach Officer
Residual Special Court For Sierra Leone
02.2022 - 06.2024
- Coordinated volunteer efforts to support community initiatives and events.
- Developed targeted outreach strategies to reach underserved populations in the community.
- Planned special events such as open houses, resource fairs, or community gatherings to foster connections among participants and showcase organization''s offerings.
- Established partnerships with local organizations for collaborative programs and services.
- Conducted assessments to identify community needs and opportunities for program development.
- Enhanced communication between organization and stakeholders by creating informative newsletters and reports.
- Increased community engagement by organizing and conducting outreach events.
- Raised public awareness of available resources and services through marketing campaigns, social media, and public speaking engagements.
- Managed grant applications, ensuring timely submission of proposals and accurate reporting of program results.
- Collaborated with internal teams to design educational materials for outreach programs.
- Promoted organizational mission by attending networking events, conferences, and workshops.
- Developed strong relationships with community leaders to advocate for increased funding or support for organizational initiatives.
- Developed and maintained relationships with community organizations and agencies.
- Developed and maintained accurate records of programs and services.
- Facilitated outreach activities to build community awareness.
- Cultivated and maintained relationships with community members to facilitate outreach activities.
- Participated in meetings with stakeholders to discuss program objectives and strategies.
Customer Service Representative
Ignite Solar
08.2018 - 09.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Participated in training programs to enhance product knowledge and customer service skills.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
Administrative Assistant
Special Court For Sierra Leone
06.2013 - 12.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Maintained inventory of office supplies and placed orders.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Court and Outreach Assistance (Internship)
Special Court for Sierra Leone
02.2007 - 01.2008
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and report.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Assisted in the planning and execution of company events, resulting in increased employee engagement and satisfaction.
Education
Associate of Arts - Diploma Human Resource Practice
Chartered Institute of Personnel And Development
United Kingdom (Online)09.2022
Associate of Arts - Diploma in Peace And Conflicts Studies
Milton Margai College of Education And Technology
Freetwon,Sierra Leone07.2007
Skills
- Community Engagement
- Crisis Management
- Communications strategies
- Event Management
- Strategic field outreach planning
- Outreach marketing
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Effective Communication
- Task Prioritization
- Conflict Resolution
- Computer Literacy
- Continuous Improvement
- Document Management
Languages
English
Full Professional
Reading
Reading has lots of benefits. Reading helps build my vocabulary and increases my knowledge Reading also increases my imagination and creativity.
Timeline
Outreach Officer
Residual Special Court For Sierra Leone
02.2022 - 06.2024
Customer Service Representative
Ignite Solar
08.2018 - 09.2020
Administrative Assistant
Special Court For Sierra Leone
06.2013 - 12.2018
Court and Outreach Assistance (Internship)
Special Court for Sierra Leone
02.2007 - 01.2008
Associate of Arts - Diploma Human Resource Practice
Chartered Institute of Personnel And Development
Associate of Arts - Diploma in Peace And Conflicts Studies
Milton Margai College of Education And Technology
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