Sarath Thilak
Scarborough,ON
Summary
Results-driven professional with a Bachelor of Commerce in Travel and Tourism and a Diploma in International Transportation and Customs, combining business, logistics,and customer service expertise. Currently a Department Manager at Walmart with 5+ years of leadership experience in client service, sales and team management. Previous background as an Accounting Assistant with strong skills in financial accuracy and documentation. Known for delivering exceptional customer experiences, building client relationships and coordinating complex operations. Passionate about the travel industry with a strong foundation in International Transportation, tourism and customer care.
Overview
6
6
years of professional experience
Work History
Department Manager
Walmart
04.2023 - Current
- Assisted in daily departmental operations, ensuring smooth workflow and adherence to safety protocols.
- Adapted quickly to new systems and processes, enhancing overall team efficiency.
- Recognized for strong problem-solving, adaptability,and ability to thrive in high-volume, fast paced environment.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Accounting Assistant
Guiders Mission Tours & Travels
05.2019 - 04.2020
- Processed invoices and tracked payments to ensure accurate financial reporting.
- Assisted with budget tracking and expense monitoring,ensuring efficiency in financial operations.
- Communicated with vendors and clients to resolve billing issues,demonstrating professionalism and client service skills.
- Built proficiency in MS Excel and accounting software for data management and reporting.
Education
Associate of Applied Science - International Transportation And Customs
Seneca College of Applied Arts And Technology
North York08-2022
Bachelor of Arts - Commerce
Mahatma Gandhi University
Kottayam04-2019
Skills
- Client Relationship Management
- Customer Service Excellence
- Team Leadership
- Problem-Solving
- Communication
- Multitasking
- Travel and Tourism
Languages
English
Native or Bilingual
Malayalam
Native or Bilingual
Hindi
Native or Bilingual
Tamil
Limited Working
Timeline
Department Manager
Walmart
04.2023 - Current
Accounting Assistant
Guiders Mission Tours & Travels
05.2019 - 04.2020
Associate of Applied Science - International Transportation And Customs
Seneca College of Applied Arts And Technology
Bachelor of Arts - Commerce
Mahatma Gandhi University
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