SARATH KOOTTAPURAKKAL
Halifax,Nova Scotia
Summary
Dynamic and result-driven professional with expertise in sales, business development, and customer relations. Proven track record in boosting client satisfaction, increasing revenue, and delivering exceptional customer experiences. Seeking opportunities in sales, consulting, or retail to leverage skills in client acquisition, negotiation, and business growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Advisor
WORLDWIDE
HALIFAX , NS
04.2024 - Current
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business
- Provided exceptional customer service by promptly addressing client concerns and resolving issues as they arose
- Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals
- Built relationships with customers and community to promote long term business growth
- Set and achieved company defined sales goals
- Contributed to event marketing, sales and brand promotion.
- Provided customers with information on products and services available.
- Identified customer needs and tailored solutions accordingly.
- Collaborated with other departments to ensure successful delivery of services and products.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Stayed up-to-date on latest trends in sales promotions, product updates and service changes.
- Developed key customer relationships to increase sales.
Service Agent
BEST BUY
HALIFAX , NOVA SCOTIA
07.2021 - 10.2023
- Enhanced customer experience at the service desk
- Provided support face-to-face, online chat and telephone
- Performed repairs, upgrades, and related Services
- Provides technical information to clients on available products & services to meet their needs
- Well-informed about the latest developments in technology trends
- Conveyed technical information to clients in a way that addressed their specific product and service requirements
- Updated records based on customer interactions and transactions
- Supported the Team Lead in recruiting, scheduling, mentoring, and developing the Services department
- Collaborated across departments to address customer-related concerns
- Processed customer exchanges, refunds and bill adjustments to correct product or service concerns
- Enhanced customer satisfaction with fast, service knowledgeable
- Kept records of customer interactions or transactions, recorded details of inquiries and actions taken
- Maintained and organized company equipment and tools.
- Upselling bestbuy memerships
- Followed up with customers to ensure their satisfaction with the resolution provided.
Brand Ambassador
OLD NAVY
HALIFAX , NOVA SCOTIA
11.2020 - 06.2022
- Optimizing profits by controlling costs
- Hiring, training and developing new employees
- Resolving customer issues to their overall satisfaction
- Maintaining an overall management style that follows company best practices
- Providing leadership and direction to all employees
- Ensuring product quality and availability
- Preparing and presenting employee reviews
- Working closely with the store manager to lead staff
- Overseeing retail inventory
- Assisting customers whenever necessary
- Organizing employee schedule
- Ensuring that health, safety, and security rules are followed
Sales Advisor
TATA MOTORS
KERALA , INDIA
01.2018 - 11.2018
- Customer Interaction: Handle inbound and/or outbound customer calls, emails, or chats
- Respond to customer inquiries regarding products, services, billing, or technical issues
- Resolve customer complaints in a calm and professional manner
- Provide accurate product and service information to customers
- Process orders, cancellations, returns, and exchanges as necessary
- Problem-Solving: Identify customer issues and resolve them effectively
- Escalate unresolved or complex issues to higher-level support or a supervisor
- Track and follow up on pending issues to ensure resolution
- Data Entry & Record Management: Update and maintain customer records in the company's system
- Document all interactions, issues, and solutions accurately
- Team Collaboration: Work closely with team members and other departments to ensure customer needs are met
- Participate in training sessions and team meetings as required
- Feedback & Reporting: Provide feedback to management regarding recurring customer
Education
Ontario College Graduate Certificate - Event Marketing Sports Entertainment & Arts
SENECA COLLEGE
OntarioOntario College Graduate Certificate - Supply Chain and Logistics Management
ST. LAWRENCE COLLEGE
OntarioBachelors - Bachelors in Business Management
ITM UNIVERSITY
IndiaSkills
- Excellent communication skills
- Organizational skills
- Analytical skills
- Problem-solving skills
- Team Work
- Adaptability
- Project Management
- Upselling products
- Closing deals
- Sales experience
- Customer service
- Sales Strategies
Certification
- Learn to Lead (Best Buy)
- C++ (NIFT)
- IAB Digital Marketing and Media Foundation Certification
Accomplishments
- Top Sales in the month of August 2024- World Wide Furniture
- Employee of the month July 2024- World Wide Furniture
- Top seller for Best Buy Memberships 2023-2024 - Best Buy
- Won 'You are an Artist ' award - 2023 Best Buy
- Best Employee of quarter 3 2021- Old Navy
Timeline
Sales Advisor
WORLDWIDE
04.2024 - Current
Service Agent
BEST BUY
07.2021 - 10.2023
Brand Ambassador
OLD NAVY
11.2020 - 06.2022
Sales Advisor
TATA MOTORS
01.2018 - 11.2018
- Learn to Lead (Best Buy)
- C++ (NIFT)
- IAB Digital Marketing and Media Foundation Certification
Ontario College Graduate Certificate - Event Marketing Sports Entertainment & Arts
SENECA COLLEGE
Ontario College Graduate Certificate - Supply Chain and Logistics Management
ST. LAWRENCE COLLEGE
Bachelors - Bachelors in Business Management
ITM UNIVERSITY
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