Sarasi Algewattage

• Prepared and mailed invoices to customers, processed payments, and documented account updates.
• Enhanced customer satisfaction by promptly resolving invoice-related disputes and discrepancies.
• Maintained up-to-date client information in the invoicing system, reducing delays due to incorrect data.
• Reduced errors in billing by meticulously reviewing invoices for accuracy and consistency.

· Improvement of project proposals received from varied institutes under the Ministry of Agriculture and forwarding to Donor Agencies. Submitting such proposals to Implementing Agencies subsequent to the receipt of approval and ensuring required follow-up during the phase of implementation.

· Building relationships with foreign countries and international agencies and maintaining the relationships as beneficial for both parties.

· Development of projects under public-private partnership and coordinating the implementation

· Implementing programs to increase local food production to achieve food security in local production

• Schedule small-scale farmers for agricultural tools distribution projects
• Make regular visits to agricultural lands within the divisions to monitor the progress of ongoing government projects and report the progress

• Inspect tea bagging facilities and packing material stores for quality and good manufacturing practices on a daily basis and record any lapse found and follow up until the matter is rectified
• Handle HACCP, ISO 22000:2005 & USDA organic certification process (updating documents, checklists, work instructions, and manuals according to specifications)
• Conduct internal quality audits and coordinate external quality audits – all internal and external quality audits should be coordinated and any NCRs found at the audits to be followed up by the relevant department heads and closed to ensure the certification is continued
• Handle customer complaints
• Update daily quality issues in the system

· Approve packaging material (inner cartons) against standards

• Quality Analysis of random tea samples
• Maintain hygienic conditions near the storage with regular cleaning and routine arrangements.