Saraphina Roberts
Toronto,Canada
Summary
Dynamic and customer-focused professional with extensive experience in delivering exceptional service across diverse settings. Proven expertise in conflict resolution, effective communication, and managing high-pressure situations with calm efficiency. Demonstrates an innate ability to anticipate and meet client needs while maintaining a welcoming, safe, and positive environment. I am eager to bring my expertise to a dynamic role as a Flight Attendant with Air Canada, where I can deliver exceptional and in-flight experiences while prioritizing , safety and comfort.
Overview
6
6
years of professional experience
Work History
ABA- FACILITATOR
Geneva Centre
08.2022 - Current
- Provided therapeutic support to children with autism, using Applied Behavioral Analysis (ABA) techniques to help clients achieve developmental milestones
- Managed challenging behaviors with patience and care, maintaining a calm, positive environment.
- Collaborated with families and healthcare professionals to tailor individual treatment plans, ensuring clear communication and progress tracking.
- Demonstrated adaptability, managing multiple tasks and responding effectively to client needs.
Customer Service Sales Representative
Orange Theory
03.2022 - Current
- Provided exceptional customer service by assisting clients with membership plans, fitness programs, and resolving inquiries.
- Communicated product knowledge clearly, ensuring client satisfaction and upselling membership options.
- Handled conflict resolution with professionalism, delivering outstanding service that fostered long-term client relationships.
- Thrived in a fast-paced environment, managing multiple customer interactions and maintaining composure under pressure
Instructor Therapist
Shinning Through
04.2019 - 01.2021
- Delivered one-on-one and group-based therapy to children with developmental disorders, ensuring their emotional and educational needs were met.
- Cultivated a compassionate and supportive atmosphere, demonstrating empathy and active listening, critical skills.
- Developed strong interpersonal relationships with clients and families, ensuring clear communication and emotional support.
Education
Bachelor of Psychology -
York University
05.2021
Skills
Exceptional communication and interpersonal skills
Ability to manage stressful situations calmly and effectively
Proven experience in conflict resolution and de-escalation
Strong attention to detail and organizational skills
Ability to multitask and prioritize in fast-paced environments
Empathetic and patient, with a customer-first mindset
- Warm and caring demeanor
- Verbal and written communication
- First Aid certified
Languages
English
Native or Bilingual
Timeline
ABA- FACILITATOR
Geneva Centre
08.2022 - Current
Customer Service Sales Representative
Orange Theory
03.2022 - Current
Instructor Therapist
Shinning Through
04.2019 - 01.2021
Bachelor of Psychology -
York University
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